Open to opportunities

Zyne Justine Lomocso

@zynejustinelomocso

Message

Customer Service & Operations Specialist improving support workflows, response times, and customer satisfaction.

Philippines

Message

What I'm looking for

I’m looking to contribute to scalable customer experience and operations excellence—using process improvement, CRM support, and data-driven prioritization to reduce response times, improve workflow visibility, and elevate customer satisfaction.

I’m a Customer Service & Operations Specialist with 2+ years of experience improving support workflows, reducing response times, and driving customer satisfaction in high-volume environments. I’ve delivered measurable results, including reducing email response time by 30% and improving onboarding efficiency through process optimization.

In my most recent role as a Customer Service Representative / Supervisor at VIP Global LLC, I managed 50+ daily customer inquiries via email and chat, maintaining timely resolution and high satisfaction. I processed orders, tracked deliveries, and updated CRM records with high accuracy, while identifying recurring issues and escalating process improvements to help reduce complaint volume.

Previously, I worked as an Executive Assistant at IPDC Inc., where I reduced email response time by 25% using structured inbox management and prioritization systems, and supported leadership with reports, presentations, and confidential documents. I bring a hands-on, data-driven approach—optimizing workflows, improving data accuracy, and using tools like Google Workspace, Excel, Asana/ClickUp, Slack, and CRM systems (HubSpot/Salesforce basic exposure) to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

VIP Global LLC

Feb 2024 - Mar 2026 (2 years 1 month)

Managed 50+ daily customer inquiries via email and chat, ensuring timely resolution and high customer satisfaction. Processed orders, tracked deliveries, updated CRM records with high accuracy, and escalated recurring issues to improve service consistency.

Customer Service Email Chat Support Order Processing Process Improvement Customer Escalation Customer Relationship Management

Executive Assistant

IPDC Inc.

Sep 2022 - Jan 2024 (1 year 4 months)

Managed executive calendars and scheduled 20+ weekly meetings while avoiding conflicts and improving time utilization. Reduced email response time by 25% through structured inbox management and prioritized communications, while preparing reports and coordinating internal and external communications.

Executive Support Calendar Management Inbox Management Scheduling Meeting Coordination Confidential Document Handling

Administrative / Customer Support Associate

CBI Inc.

Apr 2020 - Jul 2022 (2 years 3 months)

Maintained and organized 1,000+ records with 100% accuracy, improving data accessibility and supporting compliance. Streamlined filing and documentation systems, reducing retrieval time by 30%, and supported cross-department coordination through accurate data entry and reporting.

Records Management Data Entry Compliance Support Reporting Workflow Optimization

Print & Production Assistant

Printmaker Printing Services

Jan 2019 - Feb 2020 (1 year 1 month)

Coordinated print production schedules and client orders to ensure on-time delivery in a fast-paced environment. Managed order tracking and inventory coordination, communicated with clients to confirm requirements, and resolved production issues under tight deadlines.

Print Production Client Communication Scheduling Documentation Operations & Support