Zuzile L Thwala

ZT

Open to opportunities

Zuzile L Thwala

@zuzilelthwala

I improve service quality, maintain accurate records, and support customers across administrative and contact-centre operations.

What I'm looking for

I'm looking for an opportunity where I can apply quality assurance, administration, data verification, record management, and customer service skills while delivering confidential, compliant, and professional support.

At Concentrix, I work as a Senior Quality Evaluator after supporting sales and retention operations, bringing quality assurance, compliance monitoring, customer service, and attention to detail to each interaction.

I've also supported Clairwood Clinic as an Administrative Assistant, collected data for Statistics South Africa, and provided remote virtual assistance covering email and calendar management, data entry, appointment scheduling, online research, and document preparation. With a BA in Forensic Criminology and Political Sciences, I bring analytical thinking, integrity, confidentiality, and a commitment to professional public service delivery.

Experience

Work history, roles, and key accomplishments

CO

Current

Senior Quality Evaluator

Current

Concentrix

Mar 2025 - Present (1 year 5 months)

Evaluates quality and compliance in customer service operations, ensuring adherence to standards and processes.

Quality Assurance Compliance Monitoring Data Collection Customer Service Microsoft Office

CB

Current

Founder

Current

Claire's Homemade Bakes

Oct 2020 - Present (5 years 10 months)

Founded and managed a home-based baking business, overseeing operations and customer relations.

entrepreneurship Business Management Customer Service

CO

Sales / Retention Agent

Concentrix

Jan 2025 - Mar 2025 (2 months)

Handled sales and customer retention activities, focusing on client satisfaction and revenue generation.

Sales Customer Retention Problem Solving

RE

Sales Agent

Rewardsco

Nov 2023 - Jan 2025 (1 year 2 months)

Managed sales processes and customer interactions to achieve targets and maintain service quality.

Sales Customer Service Microsoft Office

TA

QA Shadowing

Talksure

Mar 2023 - Jul 2023 (4 months)

Shadowed quality assurance processes to learn and support compliance monitoring and evaluation.

Quality Assurance Compliance Monitoring Data Collection

CC

Administrative Assistant

Clairwood Clinic

Mar 2022 - Apr 2023 (1 year 1 month)

Provided administrative support including record management, data entry, and customer service in a clinical setting.

Administration Record keeping Data Entry Customer Service Microsoft Office

SA

Fieldworker

Statistics South Africa

Feb 2022 - Apr 2022 (2 months)

Conducted data collection and verification activities for national statistics projects.

Data Collection Data Verification Fieldwork

FR

Virtual Assistant

Freelance

Jan 2021 - Jan 2022 (1 year)

Provided remote administrative support including email and calendar management, customer support, and data entry.

Email Management Calendar Management Customer Support Data Entry Microsoft Office Google Workspace Online Research

VN

Deputy Chairperson

Vusukuphila NPO

Served as deputy chairperson, contributing to leadership and organizational governance.

Leadership Governance Teamwork

Education

Degrees, certifications, and relevant coursework

UK

University of KwaZulu-Natal

Bachelor of Arts, Forensic Criminology and Political Sciences

Earned a Bachelor of Arts in Forensic Criminology and Political Sciences from the University of KwaZulu-Natal in 2022.

Tech stack

Software and tools used professionally

Google Workspace

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