Open to opportunities

Zunaira Altaf

@zunairaaltaf

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PharmD-trained Virtual Medical Assistant delivering accurate, compassionate patient support.

Pakistan

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What I'm looking for

I’m looking for a remote Virtual Medical Assistant role where I can support patients accurately and compassionately—handling intake, scheduling, insurance workflows, and billing/coding tasks while working with HIPAA-compliant processes and efficient EMR systems.

I’m a PharmD and MPhil in Pharmaceutics professional with 6+ years of pharmacy practice and patient care experience. I bring strong medical terminology knowledge, HIPAA compliance, and hands-on documentation and patient support skills to help patients feel informed and cared for.

I completed an Online Medical Billing course and I’m currently pursuing Medical Coding training (ICD-10-CM, CPT, HCPCS). I’m confident across appointment scheduling, insurance verification/eligibility, prior authorization, referrals, and medical billing workflows—working efficiently with EMR/EHR systems like Epic and NextGen (learning) and practice management tools including AdvancedMD and athenahealth (learning).

Experience

Work history, roles, and key accomplishments

Clinical & Retail Pharmacist

City Hospital, Minchinabad

Jan 2016 - Jan 2022 (6 years)

Managed daily pharmacy operations and ensured regulatory and safety compliance. Collaborated on prescription review and drug interaction checks, counseled patients, maintained medication records, coordinated inventory/controlled drug dispensing, and supported staff training and SOP development.

Pharmacy Operations Regulatory Compliance Prescription Patient Counseling Inventory Management Corporate Trainer SOP Development

Freelance Client Support

Online

Jan 2013 - Jan 2015 (2 years)

Provided medication safety consultations and customer support for pharmacy and healthcare inquiries via helplines. Resolved patient concerns with empathy and professionalism to maintain high satisfaction.

Medication Safety Counseling Customer Support

SEO Specialist & Copywriter

Online

Jan 2012 - Jan 2015 (3 years)

Performed keyword research and optimized website content for healthcare and pharmaceutical clients to improve search visibility. Wrote SEO-friendly content and monitored analytics to refine content strategies.

Keyword Research Content and SEO Monitoring Content Strategy