Open to opportunities

Meet Mie

@zulqarnain

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IT Operations Specialist with expertise in cybersecurity and technical support.

Nigeria

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What I'm looking for

I am seeking a role that fosters innovation, offers growth opportunities, and values collaboration.

I am an IT Operations Specialist with extensive experience in cybersecurity and technical support. I have a proven ability to manage network infrastructures, coordinate Tier 2 support, and enhance system security through preventative maintenance. My strong problem-solving and communication skills enable me to deliver exceptional support, ensuring enterprise client satisfaction.

Throughout my career, I have managed IT infrastructure at Brilliant Esystems, where I ensured consistent operational uptime and implemented IT policies to bolster system security. As a Cybersecurity Tutor at AUA Technologies, I guided students through real-world scenarios involving system vulnerabilities and security protocols, delivering hands-on training in cybersecurity fundamentals and ethical hacking.

My journey began as an IT Support Intern at Jigawa State Institute of Information Technology, where I provided continuous IT support and maintained network connectivity. I hold an International Diploma in Information Technology and Communication, with a GPA of Distinction, and have received awards for my achievements in computer networks and security.

Experience

Work history, roles, and key accomplishments

Cybersecurity Tutor

AUA Technologies

Jul 2023 - Present (1 year 11 months)

Assisted students in setting up virtual labs, configuring firewalls, and running security assessments. Created tailored course materials and guided learners through real-world scenarios involving system vulnerabilities and security protocols. Delivered hands-on training in cybersecurity fundamentals, network security, and ethical hacking.

Cybersecurity Network Security Ethical Hacking Virtualization Technical Training Security Vulnerabilities

Mentor Teacher (IT)

NITDA / Domineum

Jan 2023 - Present (2 years 5 months)

Designed and delivered engaging IT-focused lessons, significantly improving student engagement and understanding of complex IT concepts. Mentored learners in project-based learning, fostering innovation and practical knowledge. Provided technical coaching to students pursuing careers in technology.

Curriculum Development Project Based Learning Technical Coaching Mentorship Training Delivery

Information Technology Officer

Brilliant Esystems

Jan 2020 - Present (5 years 5 months)

Managed IT infrastructure, including servers and networks, to ensure consistent operational uptime. Installed and configured desktop systems, troubleshooting issues for internal and external users, and coordinated IT support team responses. Implemented IT policies and enhanced user training to bolster overall system security and compliance.

Network Infrastructure Oversight Active Directory IT Security Compliance

IT Support Intern

Jigawa State Institute of Information Technology Kazaure

Sep 2016 - Present (8 years 9 months)

Delivered continuous IT support to staff, ensuring 24/7 network connectivity and production environment readiness. Addressed urgent system failures and deployed efficient software tools, employing robust troubleshooting techniques. Maintained hardware, updated applications, and sustained network connectivity, demonstrating preventative maintenance.

IT Support Maintenance Application Updates Technical Support

Education

Degrees, certifications, and relevant coursework

Jigawa State Institute of Information Technology, Kazaure

International Diploma, Information Technology and Communication

Grade: Distinction

Activities and societies: Recipient of the Computer Networks and Security award (2016)

Completed an International Diploma in Information Technology and Communication, focusing on core IT principles and practices. Achieved a Distinction grade, demonstrating strong academic performance. Recognized with the Computer Networks and Security award in 2016.

New Horizon, Ikeja

Certificate, Network Administration

Obtained a Certificate in Network Administration, gaining foundational knowledge and practical skills in managing and maintaining network systems. Coursework included essential concepts for network setup and troubleshooting.

Synto Secretariat College, Suleja

Senior Secondary School Certificate (SSCE), General Studies

Completed secondary education, earning the Senior Secondary School Certificate (SSCE). Focused on a broad curriculum covering various subjects essential for higher education and general knowledge.