Zorymar Aviles

I’m a bilingual Customer Service Specialist with experience handling complex member, provider, and client issues in a remote setting. I focus on resolving technical and billing concerns while protecting patient satisfaction.

At Teladoc, I collaborate with multiple departments to investigate root causes, accurately document every interaction, and escalate cases when necessary to achieve prompt resolutions. I maintain strict adherence to HIPAA compliance and bring professionalism to every communication.

I’m confident working independently or as part of a team, balancing multiple priorities with strong organization and communication skills. From inbound and outbound calls to Microsoft Office documentation support, I’m motivated to help a company meet short- and long-term goals through reliable customer care.