@aishapeimbert
Operations team leader at Concentrix on Spotify, Cartrawler, and other accounts; I’ve also trained teams and taught English.
EgyptAt Concentrix, I worked as a Sr. Team Leader, operations on the Spotify account. I also worked as a Team leader (Spanish) on the Cartrawler account.
At Convergys, I worked as a Quality Evaluator and Trainer for the Booking.com and Amazon.com accounts, including as a Trainer for Booking.com in Cairo. Earlier, I taught English at schools in Mexico City and translated web pages, documents, and articles between English and Spanish.
Work history, roles, and key accomplishments
Concentrix
Dec 2019 - Jun 2022 (2 years 6 months)
Led a Spanish-speaking team for the Cartrawler account.
Convergys
May 2017 - Dec 2019 (2 years 7 months)
Trained staff for the Booking.com account in Cairo, Egypt.
Charles Mann Cornish School
Jan 2012 - Dec 2016 (4 years 11 months)
Taught English to elementary students in grades 4 and 5.
Citlalli School
Sep 2011 - Jun 2012 (9 months)
Taught English at the junior high level.
La Salle Junior High School
Jul 2008 - Jun 2010 (1 year 11 months)
Taught English at the junior high level.
Bertha Von Glummer Elementary and Junior High School
Jan 2007 - Dec 2008 (1 year 11 months)
Taught English at both elementary and junior high levels. Translated web pages, documents, and articles for sales companies from English to Spanish and vice versa.
Convergys
Evaluated quality for Booking.com and Amazon.com accounts.
Concentrix
Led operations for the Spotify account as a senior team leader.
Degrees, certifications, and relevant coursework
Training to Trainers (TTT), Training
2018 - 2018
Completed the Training to Trainers (TTT) course at Booking.com in Amsterdam, Netherlands in May 2018.
English Reading and Vocabulary Teaching Techniques for Teenagers, English Teaching
2002 - 2002
Completed a course in English reading and vocabulary teaching techniques for teenagers at Oxford University Press in 2002.
English Teaching Techniques for Foreigners, English Teaching
2000 - 2000
Completed a course in English teaching techniques for foreigners at UNAM in 2000.
English Teacher's Diploma, English Teaching
1997 - 1998
Earned an English teacher's diploma from the Anglo-Mexican Institute from 1997 to 1998.
English Philology, English Philology
Studied English philology at the National University of Mexico, completing in 1998.
Software and tools used professionally
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