At Quince, I handled 30+ customer inquiries a day and maintained a 4.85/5 customer satisfaction score. I also resolved escalations and complex cases from start to finish.
At BestSelf Co., I helped manage a 3-person remote team and led onboarding and training. I resolved order and shipping issues through email, chat, and social channels.
I set up team workflows in Asana and ClickUp at BestSelf Co. At Quince, I flagged recurring customer issues for cross-functional teams to address root causes.
Since 2024, I’ve worked as a freelance web designer, designing and launching four websites and a web app. I manage client projects from brief to launch, including scope, timelines, feedback rounds, and delivery.
