Open to opportunities

Zoe Francis

@zoefrancis

Message

I am a dependable generalist with 7+ years' experience in finance and client relations.

Barbados

Message

What I'm looking for

I seek a people-focused finance or admin role where I can apply accounting, client-relations and leadership skills; I value collaborative teams, community impact, clear processes and opportunities to grow.

I am a dependable, self-motivated generalist with over seven years' experience across finance, client relations and marketing. I bring strong communication skills and a passion for community outreach and service.

In my current role as Accounting Assistant I monitor daily financial transactions, reconcile accounts, process vendor payments and support monthly closes while assisting auditors and maintaining internal controls. I also lead a team of digital ambassadors, enhancing brand recognition and managing client applications and team operations.

I hold a BSc with a double major in Biology and Chemistry and have a long history of volunteer work supporting public health and community initiatives. I am driven by service, reliability and continuous professional growth in finance and operations.

Experience

Work history, roles, and key accomplishments

Current

Accounting Assistant

Current

Young Estates Ltd

Aug 2023 - Present (2 years)

The role involves managing daily financial transactions, reconciling payments, balancing accounts, and maintaining petty cash and deposit records. Responsibilities include processing vendor bills, preparing deposits, supporting month-end close, assisting audits, ensuring compliance, handling finance inquiries, and collaborating with teams and vendors for financial clarity.

Communication Skills Account Management Accounting Accounts Receivable Accounts Payable Cash Management Cash Collections Team Collaboration

Current

Ambassador & Team Lead

Current

Payce Digital

Oct 2022 - Present (2 years 10 months)

Enhanced brand recognition and assisted potential clients through the full application process for seasonal campaigns. Led and coordinated a team of Digital Ambassadors as intermediary with management to improve outreach and execution.

Digital Marketing Team Leadership Campaign Management Communication Team Management

Ambassador & Team Lead (Seasonal)

Payce Digital

Sep 2022 - Jul 2024 (1 year 10 months)

Managed a team of digital ambassadors to enhance brand recognition and assisted clients through the full application process while coordinating with Head Office.

Team Leadership Recruitment Coordination Training Communication Digital Marketing Marketing Sales Customer Retention

Virtual Assistant

Ziggy VA

May 2021 - Sep 2022 (1 year 4 months)

Screened and hired staff in line with requirements to maximise results. Organized and maintained client and company files while managing correspondence. Established efficient payment processes between customer service and sales. Successfully oversaw operations for 8–9 international companies, ensuring smooth workflows and effective coordination.

Account Management Team Collaboration CRM Team Management Virtual Assistant Sales Inbound Sales Inbound Call Center Performance RingCentral HubSpot Client Services Business Development

Call Centre/Collections Agent

KM2 Solutions

Jul 2017 - Jan 2018 (6 months)

Provided accurate information to address inquiries, resolve complaints, and troubleshoot issues. Assisted clients with detailed payment process guidance, ensuring efficiency. Coordinated communication between customer service, account management, operations, and payroll. Maintained up-to-date records while managing 65+ clients daily, meeting call center objectives.