Zoe Chihorek

• Own the end-to-end software licensing lifecycle across Rhapsody and Corepoint product lines, coordinating with Sales, Finance, Commercial, and CloudOps to keep high-complexity requests and escalations moving.
• Designed and deployed an AI-powered licensing triage assistant to about 30 Sales reps, reducing questions escalated to the Licensing team and giving reps in different time zones and overs

• Closed 4,500+ licensing cases (averaging 325+ a month) over 14 months as Licensing Analyst I, including complex workflow redesigns and customer data audits from discovery through implementation.
• Served as primary point of contact for high-complexity escalations, coordinating across up to six internal departments to drive resolution.
• Built and maintain OEM purchase-tracking reports covering 3

Worked as Technical Support Engineer, License Analyst at Rhapsody.

• Led and trained a team of about 30 volunteers over two years, keeping coverage steady and consistent during open hours.
• Managed intake and organization of donated food and clothing items to maintain a reliable resource stream for UT students.
• Assessed resource allocation and inventory decisions to balance quality and availability across the donation pipeline.

• Investigated cancer resources from over 30 nonprofits to generate a consolidated and accessible spreadsheet
• Planned development workshops for interns from all departments and meetings with department leaders
• Critiqued current intern postings and reviewed incoming applications to appoint future interns
• Planned semi-annual fundraiser whose profits support Livestrong’s operations in the cance

• Identified a fast-emerging market need in 2020 and founded a direct-to-consumer face mask business from concept to launch, building the business plan, supply chain, and go-to-market strategy solo.
• Grew the Etsy storefront to 4,300+ lifetime visits with a peak of over 150 orders in one year, reaching customers in 94 cities across the U.S.
• Built a loyal customer base with a 4.9-star rating acr

• Intensive 9-week program with coursework including: Introduction to Health Informatics and Healthcare Analytics; Fundamentals of Health IT; Operational Models of Healthcare Systems/Business of Medicine; Project Management, Process Redesign and Quality Improvement
• Hands-on experience featuring Electronic Health Records including eClinicalWorks, ESO, and OpenEMR; interoperability exercises featu

Liberal Arts Honors
Distinguished Scholar Certification
Area of Study: Health Care & Economy
Minor: Business