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Zizipho Mhlangatshoba

@ziziphomhlangatshoba

Project Planning Instructor at Synergy Projects Consulting who presented Primavera P6 and MS Project planning topics and amended client schedules.

South Africa

Message

At Synergy Projects Consulting, I presented project planning topics, gave Primavera P6 and MS Project navigation presentations, and amended client project schedules.

I also worked with data capturing and analysis, information systems troubleshooting, and responding to customer reviews.

At I-TALK FINANCIAL SERVICES, I handled customer complaints, maintained customer relationships, managed CRM records, and assisted with sales. I closed 15 sales a day, with a minimum of 10.

At inkwenkwezi secondary school, I assisted with record keeping, database updates, and daily administration. My Diploma in Business & Information Administration from CAPE PENINSULA UNIVERSITY OF TECHNOLOGY covered business applications and information systems.

Experience

Work history, roles, and key accomplishments

Project Planning Instructor

Synergy Projects Consulting

May 2023 - Jul 2024 (1 year 2 months)

Presented project planning topics and provided Primavera P6 and MS Project navigation presentations. Amended client project schedules and handled data capturing and analysis.

Primavera P6 Microsoft Project Data Capturing Data Analysis Client Liaison Troubleshooting Project Management

Telesales Agent

I-Talk Financial Services

Feb 2022 - Apr 2023 (1 year 2 months)

Handled customer complaints and maintained solid customer relationships. Achieved a minimum of 10 sales per day, with a peak of 15 sales daily.

Telesales Customer Service CRM Problem Solving Teamwork Data Capturing Communication Skills

Administration Assistant

Inkwenkwezi Secondary School

Feb 2019 - Jan 2022 (2 years 11 months)

Performed office duties using business information systems, assisted with record keeping, filing, and data capturing. Managed calendars and appointments and supported daily administrative responsibilities.

Microsoft Office Data Capturing Record keeping Calendar Management Customer Service Filing

Sales Advisor

Daymon Worldwide

Nov 2016 - Feb 2018 (1 year 3 months)

Promoted products to potential customers and gathered client feedback for sales managers. Managed daily communication with clients and utilized CRM systems.

Sales Customer Interaction CRM Communication Skills Information Systems

Cashier

Shoprite Checkers

Jun 2015 - Nov 2016 (1 year 5 months)

Managed customer transactions using cash tills, scanned stock, and ensured pricing accuracy. Cross-sold products and resolved customer inquiries.

Cash Handling POS Customer Service Cross Selling Stock Management

Receptionist

Magaqa Surgery

Jan 2015 - Jun 2015 (5 months)

Answered telephone calls, scheduled appointments, and maintained the reception area. Handled day-to-day client interactions and performed clerical tasks.

Phone Management Appointment Scheduling Record keeping Clerical Customer Service