Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
YM@yvonnemuriuki
Dedicated customer support professional with a passion for service excellence.
KenyaI am a friendly and dedicated customer support professional with two years of experience in delivering exceptional service through various channels, including email, live chat, and phone support. My journey began at Kensen Limited, where I quickly advanced from a Customer Service Representative to a Customer Support Specialist. In this role, I have successfully analyzed and optimized the customer journey, ensuring a seamless experience from initial contact to post-purchase support.
Throughout my career, I have been recognized for my ability to foster strong relationships with customers and resolve concerns promptly while maintaining a positive attitude. I take pride in developing strategies that enhance customer engagement and satisfaction, utilizing data analytics to track key performance indicators and drive improvements. My goal is to continuously learn and diversify my career, contributing positively to any team I join.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Kensen Limited
Jun 2023 - Present (2 years 5 months)
As a Customer Support Specialist, I analyze and optimize the customer journey, oversee the support team, and implement strategies to enhance customer engagement. I utilize data analytics to track KPIs and maintain high customer satisfaction through personalized service.
Kensen Limited
Nov 2022 - Jun 2023 (7 months)
In my role as a Customer Service Representative, I assisted customers with inquiries across various channels, utilized CRM tools like Zendesk, and collaborated with team members to streamline processes, enhancing overall customer experience.
Swinton Auto Spares
Nov 2016 - Nov 2021 (5 years)
As a Sales Associate, I assisted customers in selecting automotive parts, managed inventory, upsold products, and processed transactions, contributing to increased sales revenue and customer satisfaction.
Degrees, certifications, and relevant coursework
Certified Public Accountant (CPA), Accounting
2017 - 2017
Completed CPA Part 1, gaining foundational knowledge in accounting principles and practices.
UNBachelor's Degree, Real Estate and Property Management
2013 - 2016
Completed a Bachelor's Degree in Real Estate and Property Management, focusing on the principles of property valuation, management, and investment strategies.
Software and tools used professionally
KenyaYou can contact Yvonne and 90k+ other talented remote workers on Himalayas.
Message Yvonne
JWJoan Wanja
Customer Support Executive, Master Source Limited
GMGenevive Musungu
Customer Care Call Agent, Majorel Kenya
AKANDREW KIBET
Customer Support Specialist, INFLUX
Sandra Wesonga
Customer Service Executive, MultiChoice Kenya / CCI Kenya
JNJed nyaera
Customer Support Expert, Teleperformance Kenya
EMEmmanuel Matulai
Call Centre Agent, CCI KENYA
ENElizabeth Njoroge
Customer Support Agent, Teleperformance Kenya
May Onyango
Customer Service Representative, Teleperformance Kenya
ELIZABETH AMOLO
Customer Support Specialist, Go To
Cindy Atieno
Administrative Assistant, County Government of Kisumu
