Zino Ekere

1. Completed product and industry compliance certifications before representing the brand publicly.

1. Kept all messaging factual and compliant with provincial advertising and gaming regulations while working as an independent contractor.

1. Maintained accurate records of outreach and referral performance for company reporting.

1. Write and edit SEO focused website content, reviewing copy for accuracy, clarity, and keyword fit before it goes live.

1. Audit site structure and on page elements to identify technical SEO issues.

1. Analyze Google Analytics and Meta Business Suite data and turn audience behavior into clear written recommendations.

1. Manage customer email databases and automated campaigns, using segmentati

Designed and optimized the organization’s website to improve user experience, and search visibility through technical SEO and content optimization.
· Implemented SEO strategies to boost search rankings increase organic traffic through keyword optimization, back links and analytics tracking.
· Managed customer email databases and marketing automation, increasing open click through rates through tar

1. Supported a large scale account migration from Sprint to T-Mobile, verifying data accuracy and communicating changes clearly to customers.

1. Managed Salesforce pipelines with accurate data capture and consistent follow up across the sales cycle.

· Managed customer pipelines through CRM platforms, ensuring accurate data capture and client follow-up.
· Delivered targeted marketing campaigns to promote service packages, improving customer retention and engagement.
· Collected, processed and safeguarded sensitive client information in accordance with company policies.
· Improved overall satisfaction scores by identifying pain points implement

1. Supported multiple client accounts using Zendesk and Avaya, logging and escalating complex cases with clear handoff documentation.

· Handled high volume customer inquiries, resolving delivery and order-related issues efficiently
· Collaborated with partner restaurants and drivers to streamline order fulfillment.
· Maintained accuracy in transaction processing and record keeping.
· Demonstrated problem solving and communication skills in fast paced service environments.

· Delivered product and service support across multiple communication channels
· Utilized CRM tools to log interactions and escalate complex cases for timely resolution.
· Increased satisfaction metrics by providing tailored solutions to client concerns.

1. Provided product consultations and account support for repeat customers.

· Supported retail operations, sales consultations, and customer account management.
· Managed inventory restocking and visual merchandising to drive sales performance.
· Maintained client relationships through follow-ups and personalized service.

Worked as Food Service Worker at Lakeside catering services.

Oct 2026 · Expires Nov 2028

Oct 2026 · Expires Nov 2028

Oct 2026 · Expires Nov 2028

Oct 2026 · Expires Nov 2028