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zakaria raoui

@zakariaraoui

Message

Detail-oriented back-office agent with operations, compliance, and content management expertise.

Morocco

Message

What I'm looking for

I seek an operations, research, or data-driven role where I can apply compliance expertise, process improvement, mentoring, and multilingual communication to drive measurable results.

I am a detail-oriented back-office professional with 2+ years handling content management, compliance, and team support in high-volume environments. I consistently delivered high accuracy — processing 200+ content items daily with a 99% accuracy rate — while mentoring new colleagues and improving onboarding efficiency.

I bring multilingual communication (Arabic native, fluent French and English), a background in English studies, ongoing CS50 coursework, and recent intensive programming training to bridge operations, research, and data-driven roles. I seek to contribute to dynamic teams focused on operations, compliance, or data-informed process improvement.

Experience

Work history, roles, and key accomplishments

Backoffice Agent

Majorel Group

Jul 2022 - Dec 2024 (2 years 5 months)

Processed and reviewed 200+ content items daily with 99% accuracy under tight deadlines and ensured full compliance with company and client policies. Mentored and trained 5+ new team members, improving onboarding efficiency and performance.

Content Moderation & Compliance Quality Assurance Mentoring Process Optimization Data Entry Time Management

Private English Tutor

Self Employed

Sep 2019 - May 2022 (2 years 8 months)

Tutored middle and high school students with customized lesson plans, improving exam performance and confidence through monitored progress and feedback. Managed multiple students and deadlines while tailoring instruction to individual needs.

Lesson planning English Instruction Curriculum Customization Communication Multilingual Support