ziad fri
@ziadfri
Customer-focused support specialist bridging technical systems and non-technical users.
MoroccoWhat I'm looking for
I support users on project management platforms (PMAL), process client feedback on dashboards and reports, and liaise with stakeholders to clarify needs and resolve issues. I work in Agile Scrum teams and prioritize customer-oriented solutions.
At Raynov I help non-technical teams use a document analysis system, explain NLP results, and simplify data to improve usability. I also serve as a Web Master Officer and hold an engineering certificate in Computer Science, aiming to grow in customer-focused technical support roles.
Experience
Work history, roles, and key accomplishments
Web Master Officer
TC Agency
Jan 2025 - Present (7 months)
Maintained and updated the agency website, managed web content publication, and coordinated site maintenance to ensure availability and accuracy. Collaborated with stakeholders to prioritize web updates.
PMAL Application Support
INNOVX
Jan 2025 - Present (7 months)
Provided user support and issue resolution for the PMAL project management platform, handling client feedback on dashboards and reports and coordinating stakeholders to clarify requirements. Worked in Agile Scrum with customer-oriented prioritization.
Data Science
Raynov
Jan 2025 - Present (7 months)
Supported non-technical teams in using a document analysis system, explained NLP results to users, and simplified data to improve system usability and user experience.
Education
Degrees, certifications, and relevant coursework
Lycée Jamal Al Dora Salé
High School Diploma, Secondary Education
High school diploma from Lycée Jamal Al Dora in Salé, Morocco, completed January 2021.
BABayt.com
Certificate, Computer Science
Certificate titled 'Ingenieur en Computer Science' listed on Bayt.com; the certificate does not expire.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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