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zho zho

@zhozho

Customer success and account management professional in B2B advertising who managed 100+ client projects and maintained 90%+ retention.

China
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At Guangzhou Change Advertising Co., Ltd., I served as a primary client contact for accounts including Midea, GAC, Tencent and Toshiba. I built relationships with 300+ corporate decision-makers across FMCG, retail and technology.

I led more than 100 projects, coordinating clients, creative teams and production partners through timelines, budgets and changing requirements. By understanding business goals and resolving issues, I maintained 90%+ client retention.

At Yunnan Agribusiness Company, I researched more than 10 overseas markets and analyzed key-account channel sales and display data. I coordinated internal teams to align customer needs with supply capacity, timelines and quality standards.

Five years of work in Australia gave me experience in English-speaking multicultural environments across retail, horticulture, e-commerce and supply-chain operations. I communicate in Mandarin, Cantonese and English, and use Microsoft Office, LinkedIn, WeChat, ChatGPT, Claude and Gemini.

Experience

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Education

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CU

Chutian College, Huazhong Agricultural University

Bachelor's Degree, Marketing

2009 - 2013

Bachelor's Degree in Marketing from Chutian College, Huazhong Agricultural University, completed in 2013.

Tech stack

Software and tools used professionally

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