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Lina Tang

@linatang

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Account Manager at Spaceship who automated customer quotations and prototyped AI-assisted account monitoring.

China

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At Spaceship, I manage around 300 active B2B accounts, including 30 priority customers, supporting onboarding, platform adoption, renewals, and account growth. I lead client business reviews and turn merchant and 3PL feedback into product requirements for shipping and warehouse workflows.

I built and deployed a Claude-assisted quotation workflow that reduced multi-customer quote preparation to about five minutes of automated processing, followed by review. At Alibaba.com, I managed 100+ B2B accounts and reported approximately 90% retention; at Mindray, I coordinated governance and resource planning for 20+ medical-device R&D projects.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Spaceship

Oct 2025 - Present (1 year)

Manage approximately 300 active B2B accounts, prioritizing 30 key customers by revenue; support onboarding, platform adoption, renewals, service expansion and ongoing account operations. Identify churn risks and expansion opportunities through usage patterns, destination changes and service issues; coordinate with support, carriers, warehouse and commercial teams to resolve account challenges.

Senior Account Manager

Alibaba.com

Mar 2023 - May 2025 (2 years 2 months)

Managed 100+ B2B accounts across onboarding, e-commerce platform adoption, storefront optimization, renewals and service upgrades; reported approximately 90% retention across the managed portfolio. Advised Chinese manufacturers on cross-border market entry, product positioning and performance improvement, combining consultative sales with long-term account support.

B2B Account Management Onboarding E Commerce Adoption Storefront Optimization Renewals Service Upgrades Consultative Selling International Market Entry Product Positioning Performance Improvement Upselling Cross Selling

Operations & Project Management

Mindray

Jul 2020 - Mar 2023 (2 years 8 months)

Coordinated project governance, planning and resource allocation for 20+ medical-device R&D projects, working across R&D and operational stakeholders at one of China’s leading medical technology manufacturers. Contributed to an approximately 20% reduction in departmental labor costs through workforce planning, resource allocation, budget forecasting and process improvements.

Project Governance Planning Resource Allocation Medical Devices R&D Workforce Planning Budget Forecasting Process Improvement Online Project Management Data Validation User Training

Education

Degrees, certifications, and relevant coursework

Beijing Normal University

Bachelor of Arts, Management

2016 - 2020

Activities and societies: Three-month academic exchange in France

Pursued a Bachelor of Arts in Management at Beijing Normal University, Zhuhai campus, from 2016 to 2020, including a three-month academic exchange in France.