At ClickUp, I lead the Technical Impact Management program across regions, overseeing incident response, defect prioritization, product quality, and cross-functional execution across Support, Engineering, and Product.
I've built organization-wide processes including Core Flow Defect triage, the Purple Incident protocol, Critical Bug Validation, and taxonomy standardization. My work has accelerated critical issue triage, reduced manual review time by 10%, and reduced post-leave ramp-up time by 30% through an internal AI-enabled coverage system.
Earlier, I developed statewide technical training and digital learning resources for Colorado DMV modernization, reducing new-employee onboarding time by 25%.
