Open to opportunities

Zharia Banks

@zhariabanks

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Customer-focused financial services and customer service professional.

United States

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What I'm looking for

I am seeking a customer-focused role in financial services or claims where I can apply collections, compliance, and client-communication skills, grow into leadership, and work within a collaborative, process-driven team.

I am a results-driven customer service and financial services professional with hands-on experience in debt collections, claims processing, loan assistance, and client account management. I have supported branch operations in interim leadership roles, negotiated payments on delinquent accounts, prepared federal tax returns, and maintained accurate financial documentation while ensuring regulatory compliance.

My background spans fast-paced environments from manufacturing to education and senior care, where I consistently prioritized communication, problem-solving, and process adherence. I hold a Texas All Lines Insurance Adjuster License and IRS PTIN, and I bring strong Microsoft Office skills, time-management, and a track record of fostering positive client and team relationships.

Experience

Work history, roles, and key accomplishments

Current

Substitute Teacher

Current

Wichita Falls ISD

Oct 2023 - Present (2 years 5 months)

Implement lesson plans and maintain classroom structure while fostering a safe, inclusive learning environment and managing student behavior to ensure engagement.

Classroom Management Lesson planning Student Engagement Communication Behavior Management Time Management

Caregiver

Brookdale Senior Assisted Living

Aug 2023 - Feb 2024 (6 months)

Assisted residents with daily living activities, built positive relationships with residents and families, and monitored conditions to ensure safety and compliance with facility standards.

Resident Care Patient Monitoring Communication Safety Compliance Documentation

Financial Service Representative

World Finance

May 2022 - Dec 2022 (7 months)

Managed inbound/outbound customer communications, processed loan applications, negotiated payments on delinquent accounts, and maintained accurate collection documentation and financial spreadsheets.

Collections Loan Processing Customer Service Data Entry Tax Preparation

Claims Adjuster

Allstate Insurance

Aug 2021 - Dec 2021 (4 months)

Handled inbound/outbound client communications, mediated between customers and adjusters, prepared detailed claim reports, and coordinated payment processing to resolve claims.

Claims Processing Client Communication Report Writing Médiation Regulatory Compliance

Wax Operator

Arconic

Jan 2019 - May 2020 (1 year 4 months)

Operated production equipment, maintained daily production logs and documentation, assisted assembly line processes, and met productivity and quality standards in a fast-paced manufacturing environment.

Production Equipment Operation Documentation Quality Control Time Management