I'm looking to grow within the hospitality industry, contribute to high-performing teams, improve guest service and operations, and increase revenue through effective sales and service strategies.
Looking for a job
Айтоша Ныгметова
@0005827
I improve hotel operations, guest service, sales, and front office performance.
KazakhstanWhat I'm looking for
I've supported guest service and front office operations at The Ritz-Carlton in Astana and Almaty, using Opera, Alice, and GXP systems to deliver concierge, PBX, and front desk services.
At Marriott Astana, I progressed from Front Desk Supervisor to Assistant Front Office Manager, leading shifts, managing schedules, training personnel for BSA and LQA audits, and reporting to management.
I've also developed B2B clients and managed key accounts as a Sales Manager at Nurikon LLP. I'm motivated to grow in hospitality by improving service quality, optimizing operations, and increasing revenue.
Experience
Work history, roles, and key accomplishments
TA
Club Lounge Concierge
The Ritz-Carlton, Astana
Apr 2022 - Sep 2022 (5 months)
Provided personal concierge services and identified guest preferences. Worked with Opera, Alice, and GXP systems.
Education
Degrees, certifications, and relevant coursework
Narxoz University
Bachelor's Degree, Hospitality Management
2020 - 2024
Pursued a Bachelor's Degree in Hospitality Management, with coursework in Intellectual Property and Business Law.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KazakhstanAuthorized to work in
Salary expectations
35k+ USD
Job categories
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