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zhamae User

@zhamae

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Remote operations and admin professional with 10+ years supporting executives and CRM systems.

Philippines

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What I'm looking for

I seek a remote role where I can support executives and operations, manage CRMs, improve processes, and lead/support remote teams in a collaborative, reliable environment.

I am a reliable, organized remote operations and administrative professional with over a decade of experience supporting executives, managing CRM systems, and coordinating workflows across fully remote environments. I have a strong track record of keeping operations running smoothly, improving CRM accuracy, and supervising remote teams to maintain quality and meet deadlines.

I have supported leadership in real estate, tech, and service organizations, produced client-facing materials, managed calendars and communications, and created reports that inform decisions. My toolkit includes HubSpot, Salesforce, Keap (Infusionsoft), Zendesk, Basecamp, Notion, Google Workspace, and Microsoft Office, which I use to increase efficiency and ensure consistent client follow-up.

Experience

Work history, roles, and key accomplishments

Administrative Aide

Tross Realty

Nov 2023 - Dec 2025 (2 years 1 month)

Managed and maintained client data and records for land conversion projects, organized compliance documents and buyer files, and coordinated communications to keep project milestones and site visits on schedule.

CRM Management Data Entry Document Management Client Communication Project Coordination Google Workspace Microsoft Office

Freelance Content Writer

HOTH

Dec 2015 - Oct 2023 (7 years 10 months)

Produced written content across various industries, managed deadlines and client communications, and delivered SEO-optimized articles and marketing copy for remote clients.

Content Writing SEO Client Communication WordPress Research Editing Time Management

Administrative & Operations Support

Sower Investments

Jul 2020 - Sep 2022 (2 years 2 months)

Managed and organized CRM data, verified contacts, prepared internal reports, researched real estate trends for leadership, and drafted client-facing proposals and email templates.

CRM Management Data Verification Reporting Research Proposal Writing Email Support HubSpot

Executive Administrative Aide

SPC Intl / MSSP University

Sep 2014 - Jan 2018 (3 years 4 months)

Provided executive support to CTO/CFO including calendar management and meeting scheduling, maintained CRM leads and follow-ups in Infusionsoft (Keap), and supervised remote teams while tracking KPIs and task completion.

Executive Support Calendar Management Team Supervision KPI Tracking Basecamp Notion

Customer Service Representative

T-Mobile / SPI Global

Jul 2011 - Oct 2013 (2 years 3 months)

Assisted customers with technical, billing, and product inquiries, maintained daily transaction records, and provided onsite customer support across UK and US operations.

Customer Support Technical Support Billing Ticketing Record keeping Communication Skills Zendesk

English Language Tutor

E-Lamp

Jan 2011 - Dec 2011 (11 months)

Conducted English lessons for students of varying levels, prepared lesson plans and exercises, and assessed student progress with written feedback reports.

Lesson planning Tutoring Assessments Communication Curriculum Development Time Management