At PT Mitracomm Ekasarana, I supported B2B hotel and affiliate partners, resolving operational issues and helping address platform integration problems. I also analyzed partner feedback trends to identify recurring service issues.
In B2C customer support, I handled hotel reservation, payment, and booking inquiries. I investigated booking errors and refund requests, and escalated critical cases to technical teams and partner hotels.
Earlier, as a Paylater Verification Agent Specialist, I checked customer application data and documents against compliance standards. At PT Indokores Sahabat Purbalingga, I handled client email correspondence and maintained product-update records and departmental files.
