Zaynab Gbede
@zaynabgbede
Customer Support Specialist focused on technical troubleshooting, onboarding, and driving product adoption.
NigeriaWhat I'm looking for
I am a Customer Support Specialist with over six years' experience across Banking, SaaS, and Fintech, delivering exceptional service and driving digital product adoption.
I excel at technical troubleshooting, multi-channel support, and onboarding business partners to ensure smooth adoption and high satisfaction.
At Ecobank I processed high-volume transactions with strong accuracy, improved satisfaction ratings, and promoted digital tools; in recent roles I led escalations and collaborated with product teams to fix recurring issues.
I bring strong cross-functional collaboration, CRM and ticketing proficiency, and a focus on measurable customer success outcomes, and I am available for immediate employment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Salient Software Solutions
Aug 2025 - Present (2 months)
Provide multi-channel support and onboard merchants to AgoTech e-commerce products, acting as first escalation point for complex issues and driving product adoption and client satisfaction.
Customer Support Executive
Afrocentric
May 2025 - Aug 2025 (3 months)
Delivered multi-channel product and service support, guided clients through registration and onboarding, and collected feedback to improve service quality and workflows.
Bank Teller / Representative
Ecobank Nigeria Limited
Jul 2019 - May 2025 (5 years 10 months)
Processed 100+ daily transactions with 98% accuracy, resolved customer inquiries improving satisfaction by 20%, and promoted digital banking tools to increase adoption while ensuring regulatory compliance.
IT Support Officer
Ecobank Nigeria Limited
Mar 2018 - Jun 2019 (1 year 3 months)
Provided technical support for staff hardware and software, created user guides and training, and assisted in monitoring system performance to maintain operational continuity.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology at the National Open University of Nigeria, graduating in 2025.
YTYaba College of Technology
Ordinary National Diploma, Science Laboratory Technology
Completed an Ordinary National Diploma in Science Laboratory Technology at Yaba College of Technology, awarded in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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