zarina Kapaj

Process and manage residential mortgage loan files through underwriting and closing. Review loan files, coordinate with parties to obtain documentation, and track outstanding conditions.

Managed final stages of residential mortgage loan files prior to closing. Reviewed loan documentation, calculated closing figures, and coordinated with parties to resolve outstanding requirements.

Led a team of sales agents, scheduled customer appointments, and acted as primary point of contact for incoming leads. Monitored agent activity, identified customer financial needs, and supported deal closures.

Provided legal and administrative support in review, preparation, and processing of official documentation. Conducted legal research and assisted in preparation of legal documents.

Assisted business owners in securing working capital through a private equity firm. Coordinated daily workflow, managed client inquiries, and supported the sales pipeline.

Performed document verification, data entry, and quality checks on recorded calls in English, Greek, and Italian. Supported settlement processes and maintained organized record-keeping systems.

Oversaw daily delivery operations for a contracted delivery service provider working with Amazon. Managed delivery routes, coordinated driver schedules, and served as primary point of contact for drivers and Amazon logistics teams.

Pursued a degree in Law at the University of Tirana, completing studies in August 2024.