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zarika peters

@zarikapeters1

Office Supervisor at Oral Care Centre, improving clinic workflows and coordinating staffing, scheduling, and financial administration.

Barbados

Message

At Oral Care Centre, I oversee daily office operations and coordinate staff workflows and appointment schedules across multiple providers. I also review financial reports and reconcile transactions to support accurate financial administration.

I develop administrative policies, procedures, and workflow improvements, and prepare operational reports for management. My work also includes coordinating supplies and supporting recruitment, onboarding, and staff training.

At Aastra Dental Care, I provide management with operational and administrative support, monitor production and revenue performance, and report on opportunities to improve results. I also review appointment schedules and coordinate patient follow-up and reactivation processes.

Earlier, I worked at Aastra Dental Care as a Dental Assistant / Treatment Coordinator and at Oral Care Centre as a Patient Care Assistant/Receptionist. I coordinated scheduling and administrative workflows, maintained records, and supported communication between clinical and administrative teams.

Experience

Work history, roles, and key accomplishments

Current

Operations & Administrative Consultant

Current

Aastra Dental Care

Jan 2026 - Present (10 months)

Provide administrative and operational support to management, focusing on improving office efficiency and business performance. Monitor production and revenue, review appointment schedules, and implement strategies to maximize provider utilization and patient retention.

Operations Management Administrative Support Scheduling Revenue Analysis Process Improvement Patient Retention Workflow Optimization Reporting

Current

Office Supervisor

Current

Oral Care Centre

Jan 2024 - Present (2 years 10 months)

Oversee daily office operations, supervise front desk and patient care teams, and coordinate staff schedules and workforce planning. Review financial reports, implement administrative policies, and support recruitment, onboarding, and employee relations.

Office Management Staff Supervision Performance Management Workforce Planning Financial Reconciliations Operational Reporting Payroll Verification Recruitment Onboarding Policy Development Inventory Management Stakeholder Communication Conflict Resolution Microsoft Office

Dental Assistant / Treatment Coordinator

Aastra Dental Care

Jan 2021 - Dec 2024 (3 years 11 months)

Coordinated appointment scheduling, treatment planning, and daily administrative workflows. Maintained accurate patient records, assisted with staff orientation and training, and facilitated communication between clinical and administrative teams.

Appointment Scheduling Treatment Planning Patient Records Management Corporate Trainer Communication Skills Administrative Workflows

Patient Care Assistant/Receptionist

Oral Care Centre

Jan 2018 - Dec 2021 (3 years 11 months)

Managed patient scheduling, appointment coordination, and administrative documentation. Assisted with front desk operations, patient communication, and coordination of clinical and administrative workflows.

Patient Scheduling Front Desk Operations Patient Communication Record keeping Administrative Support

Dental Assistant

Apex Dental

Jan 2018 - Dec 2018 (11 months)

Supported customer service delivery and maintained accurate records. Assisted with coordination of services and client communication.

Customer Service Record keeping Client Communication Service Coordination

Education

Degrees, certifications, and relevant coursework

BIMAP

Supervisory Management (Intermediate), Supervisory Management

Completed the Supervisory Management (Intermediate) certification in 2023.

Caribbean Examinations Council

CAPE, Accounting, Management of Business, Economics, Communication Studies

Completed CAPE qualifications in Accounting, Management of Business, Economics, and Communication Studies.

Caribbean Examinations Council

CXC, General Subjects

Completed CXC qualifications in Mathematics, Principles of Accounts, Principles of Business, English Literature, English Language, Spanish, and Chemistry.