Zanele Gcingca
@zanelegcingca
Cabin crew and technical support professional delivering calm customer service and reliable onboard/desk operations.
South AfricaWhat I'm looking for
I’m a proactive professional offering over 5 years working in the airline industry, delivering exceptional customer service to passengers while following company regulations and rules to promote a safe environment. I stay calm and professional during intense emergency situations and consistently maintain readiness before and after every flight.
Before and alongside cabin crew work, I built strong technical and customer-facing experience as a Desktop Technician and IT Service Desk Analyst. I diagnosed and resolved hardware issues for customers, supported desktop systems, and improved network security by installing and configuring firewalls and anti-virus software.
More recently, I’m supporting community service work with EPWP Service Delivery Brigade at the Department of Social Development, handling household profiling, collect and capturing of data, community outreach, and administration support. I’m punctual, flexible, and ready to learn—always focused on safe, dependable service.
Experience
Work history, roles, and key accomplishments
EPWP Service Delivery Member
Department of Johannesburg Social Development
Feb 2024 - Present (2 years 3 months)
Supports household profiling and data collection by capturing and recording information. Assists with community outreach, service delivery activities, and provides administrative support.
Cabin Crew Member
Comair Limited
Feb 2017 - Jun 2022 (5 years 4 months)
Provided calm, professional passenger service while following company regulations to maintain a safe cabin environment. Stocked safety and service supplies after each flight and supported safe operations through uniform and safety checks for team members.
Desktop Technician
TCM
May 2016 - Feb 2017 (9 months)
Diagnosed and resolved hardware issues for Absa customers and maintained desktop support systems. Installed and configured firewalls and anti-virus software to improve network security and tested hardware/software prior to deployment.
IT Service Desk Analyst
EOH
Jul 2015 - May 2016 (10 months)
Assisted customers with technical issues via email, live chat, and telephone as a first point of contact. Provided guidance for customer service issues and escalated complex problems for advanced support.
Junior Desktop Technician
Bytes Managed Solutions
Mar 2012 - Jul 2015 (3 years 4 months)
Resolved service requests by troubleshooting and addressing end-user issues. Installed and configured printers and scanners, reset default device passwords to reduce cyber risk, and performed daily maintenance to keep network processes running smoothly.
Education
Degrees, certifications, and relevant coursework
EPT Aviation
Cabin Crew License, Aviation
2015 - 2016
Completed Cabin Crew License training in Johannesburg from Dec 2015 to Feb 2016.
Boston College
CompTIA A+, Information Technology
2014 - 2015
Completed CompTIA A+ training in Johannesburg from Apr 2014 to Feb 2015.
Diversity High School
High School Certificate, General Education
2006 - 2010
Completed a High School Certificate at Diversity High School in Johannesburg from Jan 2006 to Dec 2010. Subjects passed included English, Afrikaans, Maths Literacy, Business Studies, Economics, and Life Orientation.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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