Open to opportunities

Zakriya Shariff

@zakriyashariff

Entry-level business analyst focused on international process research, client communication, and growth through data-driven insights.

India

Message

What I'm looking for

I’m looking for a challenging role where I can apply business and market research, handle inbound/outbound client communication, and turn insights into clear reports—while learning from senior stakeholders and growing professionally.

I’m a commerce graduate with hands-on experience in customer service, sales, telecalling, and international business processes. I conduct high-quality business and market research, handle international clients, and communicate professionally through reports and insights for senior stakeholders.

I’ve supported organizations across inbound, outbound, and cold calling through roles including Advertisement Executive and Telecaller. I also bring experience in customer satisfaction, professional email communication, business research and analysis, and interacting confidently with top-level management.

Experience

Work history, roles, and key accomplishments

Intern - Counter Boy

KFC

Jan 2021 - Present (5 years 6 months)

Supported customer service and counter operations, handling orders and customer interactions. Assisted with day-to-day service at the counter to ensure smooth order handling.

Customer Service Counter Operations Professional communication Team Coordination

Telecaller (Inbound)

Melius Academy

Handled inbound calls and student inquiries, providing accurate information and conducting follow-ups. Maintained clear, professional communication to support prospective learners.

Inbound Calls Student Inquiries Customer Support Professional communication Data Entry

Education

Degrees, certifications, and relevant coursework

R.C College of Commerce

Bachelor of Commerce (B.Com), Commerce

Completed a Bachelor of Commerce (B.Com) at R.C College of Commerce, Bengaluru. Focused on foundational commerce coursework aligned with the B.Com program.