Gurram Durgaprasad

I am a seasoned business analyst with a strong commitment to enhancing customer experiences and optimizing processes. Currently, I work at Dhandhania Infotech Pvt. Ltd., where I lead various projects focused on utility management and process improvement. My role involves analyzing data to identify trends, developing tailored solutions for clients, and ensuring timely project delivery while adhering to budgets.

Throughout my career, I have honed my skills in communication and problem-solving, which have been essential in my previous position as a Telesales Executive at Altius Customer Care Pvt. Ltd. Here, I managed inbound calls and resolved customer queries, ensuring that every interaction left a positive impression. My educational background in Computer Applications has equipped me with a solid technical foundation, allowing me to contribute effectively to cross-functional teams and drive project success.