Gurram Durgaprasad
@gurramdurgaprasad
Dedicated business analyst with a passion for customer satisfaction.
What I'm looking for
I am a seasoned business analyst with a strong commitment to enhancing customer experiences and optimizing processes. Currently, I work at Dhandhania Infotech Pvt. Ltd., where I lead various projects focused on utility management and process improvement. My role involves analyzing data to identify trends, developing tailored solutions for clients, and ensuring timely project delivery while adhering to budgets.
Throughout my career, I have honed my skills in communication and problem-solving, which have been essential in my previous position as a Telesales Executive at Altius Customer Care Pvt. Ltd. Here, I managed inbound calls and resolved customer queries, ensuring that every interaction left a positive impression. My educational background in Computer Applications has equipped me with a solid technical foundation, allowing me to contribute effectively to cross-functional teams and drive project success.
Experience
Work history, roles, and key accomplishments
Sr. Business Analyst
Dhandhania Infotech Pvt. Ltd.
Aug 2024 - Present (11 months)
Responsible for managing invoices, handling inbound calls, and resolving customer queries. Led process improvement initiatives, analyzed data to identify trends, and defined project requirements, contributing to team efforts.
Telesales Executive
Altius Customer Care Pvt. Ltd.
Sep 2023 - Present (1 year 10 months)
Handled inbound calls and resolved customer queries efficiently as a BPO service provider. Focused on ensuring customer satisfaction and adherence to service requirements.
Education
Degrees, certifications, and relevant coursework
G.H. Raisoni College of School & Science
Bachelors in Computer Applications, Computer Applications
Completed a Bachelor's degree in Computer Applications. Focused on developing foundational knowledge and practical skills in computer science and its applications.
Availability
Location
Authorized to work in
Job categories
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