Gurram DurgaprasadGD
Open to opportunities

Gurram Durgaprasad

@gurramdurgaprasad

Dedicated business analyst with a passion for customer satisfaction.

India
Message

What I'm looking for

I seek a role that fosters collaboration and innovation, allowing me to leverage my analytical skills to drive customer satisfaction and process improvements.

I am a seasoned business analyst with a strong commitment to enhancing customer experiences and optimizing processes. Currently, I work at Dhandhania Infotech Pvt. Ltd., where I lead various projects focused on utility management and process improvement. My role involves analyzing data to identify trends, developing tailored solutions for clients, and ensuring timely project delivery while adhering to budgets.

Throughout my career, I have honed my skills in communication and problem-solving, which have been essential in my previous position as a Telesales Executive at Altius Customer Care Pvt. Ltd. Here, I managed inbound calls and resolved customer queries, ensuring that every interaction left a positive impression. My educational background in Computer Applications has equipped me with a solid technical foundation, allowing me to contribute effectively to cross-functional teams and drive project success.

Experience

Work history, roles, and key accomplishments

DL
Current

Sr. Business Analyst

Dhandhania Infotech Pvt. Ltd.

Aug 2024 - Present (11 months)

Responsible for managing invoices, handling inbound calls, and resolving customer queries. Led process improvement initiatives, analyzed data to identify trends, and defined project requirements, contributing to team efforts.

AL

Telesales Executive

Altius Customer Care Pvt. Ltd.

Sep 2023 - Present (1 year 10 months)

Handled inbound calls and resolved customer queries efficiently as a BPO service provider. Focused on ensuring customer satisfaction and adherence to service requirements.

Education

Degrees, certifications, and relevant coursework

GS

G.H. Raisoni College of School & Science

Bachelors in Computer Applications, Computer Applications

Completed a Bachelor's degree in Computer Applications. Focused on developing foundational knowledge and practical skills in computer science and its applications.

Tech stack

Software and tools used professionally

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Gurram Durgaprasad - Sr. Business Analyst - Dhandhania Infotech Pvt. Ltd. | Himalayas