Open to opportunities

kertsak sekrathok

@kertsaksekrathok

Message

Dynamic content editor with expertise in localization and customer support.

Thailand

Message

What I'm looking for

I am seeking a full-time role that offers dynamic challenges and opportunities for growth.

I am a versatile professional with a strong background in editing, copywriting, and localization. My experience spans various roles, including Swedish-Thai Editor at BeInCrypto, where I honed my skills in content refinement, SEO optimization, and KOL management. I thrive in fast-paced environments, leveraging AI tools to enhance content quality and engagement. My proactive approach ensures that I consistently meet team goals while tackling new challenges head-on.

Previously, I served as a Customer Support Community Moderator at Callnovo Contact Center, where I focused on fostering a positive community environment and delivering exceptional customer service. My leadership experience as a Team Leader at Kikk Media Global LTD allowed me to cultivate a collaborative team culture while managing complex localization projects. I am passionate about driving success through effective communication and strategic problem-solving.

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Experience

Work history, roles, and key accomplishments

Current

Swedish-Thai Editor

Current

BeInCrypto

Feb 2024 - Present (1 year 9 months)

Edited and refined content for clarity, SEO performance, and brand consistency using AI tools, ensuring high engagement and readability. Leveraged AI to enhance language quality and conducted AI-assisted fact-checking to maintain accuracy and credibility. Boosted content discoverability through SEO strategies and managed collaborations with Key Opinion Leaders (KOLs), optimizing partnerships for h

Content Editing SEO AI Tools Copywriting

Swedish/English Bilingual Customer support-community moderator

Callnovo Contact Center®

Oct 2022 - Dec 2023 (1 year 2 months)

Moderated user-generated content, focusing on safety and inclusivity, and proactively engaged with users across social media platforms to foster brand loyalty. Developed and localized marketing content for the Swedish market, ensuring cultural relevance and maximum engagement. Delivered top-tier customer support via tickets, live chat, and email, resolving issues promptly and educating users on pr

Customer Service Content Moderation Localization

CSR-Swedish localization Team leader

Kikk Media Global LTD

Nov 2014 - Aug 2022 (7 years 9 months)

Cultivated a collaborative team environment and spearheaded recruitment, onboarding, and training of new team members, fostering a culture of precision and productivity. Mentored and supported team growth, ensuring high performance and alignment with company standards. Managed client-facing interactions for the localization team, overseeing the creation and maintenance of multilingual content to p

Localization Team Leadership Recruitment

Technical Support Swedish Account-CTS Team leader

IBM

Feb 2007 - May 2009 (2 years 3 months)

Delivered expert technical support, diagnosing and resolving complex issues to restore full functionality and ensure seamless user experiences. Mastered ticketing systems to efficiently track, prioritize, and resolve support requests, solving diverse technical challenges across multiple platforms. Led and mentored a 14-member support team, driving performance through comprehensive training program

Technical Support Problem Solving Team Leadership