Zakariye Hassan
@zakariyehassan
Account Management and HR professional driving client retention and operational excellence.
KenyaWhat I'm looking for
I am a results-driven Account Management and HR professional with over nine years of experience delivering customer satisfaction, client retention, contract renewals, and post-launch growth—especially within SaaS and service-based environments.
I have led large-scale recruitment and HR operations, notably supporting WHO Somalia’s recruitment of 250 District Public Health Officers, and directed HR functions across multi-project portfolios with monthly payrolls exceeding $1M.
My strengths include strategic client relationship management, conducting business reviews, identifying upsell opportunities, and ensuring adoption to exceed KPIs, alongside HR policy development, compliance, and performance management.
I bring a track record of service excellence in multinational and high-risk contexts, strong stakeholder engagement, and a commitment to inclusive, merit-based recruitment and operational efficiency.
Experience
Work history, roles, and key accomplishments
Regional Family Liaison Officer
Committed to Good
Jul 2024 - Present (1 year 6 months)
Served as primary family contact in crises, coordinating evacuations, medical emergencies and delivering emotional and operational support across high-risk contexts.
Account Manager
Committed to Good
Sep 2023 - Present (2 years 4 months)
Managed client portfolios (IOM Kenya and Somalia) overseeing payrolls over $1M/month, led recruitment/onboarding for 19 projects and 250+ staff, and ensured compliance with HR and operational requirements to drive retention and contract renewals.
Regional Power User
Committed to Good
Aug 2024 - Apr 2025 (8 months)
Provided user support and conducted audits during SharePoint migration, collected feedback, tracked issues and recommended platform improvements to ensure compliance with folder structures.
Deputy Account Manager
Committed to Good
Nov 2022 - Aug 2023 (9 months)
Supported account management in Mogadishu, driving client retention and contract renewals, conducting business reviews, resolving escalations and using Salesforce to monitor account performance.
HR and Admin Manager
Centre for Research and Integrated Development
Aug 2019 - Oct 2022 (3 years 2 months)
Directed HR operations across 9 projects, recruited 285 staff including senior roles, implemented HR policies and audits, and managed payroll, performance management and donor-aligned HR systems.
External Recruiter
Committed to Good
Aug 2022 - Aug 2022 (0 months)
Led interview panels and managed selection processes for WHO Somalia recruitment of 250 District Public Health Officers across five federal states, designing tools and shortlisting candidates.
WVHR and Admin Officer
World Vision
Sep 2019 - Jul 2020 (10 months)
Supported recruitment, onboarding, payroll and ensured compliance with Somali labor laws while coordinating training and managing employee benefits in Mandera operations.
Administrative Assistant
Alqalam Foundation
Mar 2012 - Jun 2015 (3 years 3 months)
Maintained organizational records, organized meetings and minutes, oversaw office maintenance and safety protocols to ensure efficient operations.
Education
Degrees, certifications, and relevant coursework
IIInternational Business Management Institute
Mini MBA, Business Management
2021 - 2022
Completed a Mini MBA program focused on international business management and leadership.
HRD Foundation
Professional Diploma in HRM, Human Resource Management
2018 - 2019
Completed a Professional Diploma in Human Resource Management covering HR operations and best practices.
PUPort City International University
Bachelor of Business Administration, Finance
2015 - 2019
Earned a Bachelor of Business Administration with a major in Finance, focusing on finance, accounting, and business administration.
HRD Foundation
Professional Diploma in Financial Management, Financial Management
2017 - 2018
Completed a Professional Diploma in Financial Management covering financial monitoring and budgeting.
HRD Foundation
Professional Diploma in Banking and Finance, Banking and Finance
2016 - 2017
Completed a Professional Diploma in Banking and Finance with emphasis on banking operations and finance principles.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Website
ctg.orgSocial media
Job categories
Skills
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