Zakaria A Ali

I’m an IT support and AI data professional with experience delivering Tier 1 technical support and performing AI data annotation and LLM evaluation. I help ensure accuracy, relevance, and instruction compliance while keeping support work organized through clear ticket documentation.

In my current role as an AI Data Annotator & LLM Trainer, I evaluate prompts and large language model responses using detailed rubrics. I rewrite AI-generated content to improve factual accuracy and alignment with user requirements, and I verify format, length, examples, restrictions, and technical content across multiple domains.

I also compare model outputs and select the stronger response using project rubrics, available evidence, user intent, and quality standards. My work includes text annotation, classification, prompt review, and LLM response evaluation, supported by rubric-based review, data verification, and error identification.

Before this, I worked as a Tier 1 IT Support Technician delivering customer-facing corporate support for device, software, account, and connectivity issues. I troubleshot Windows systems, Wi‑Fi connections, printers, and peripherals; documented symptoms and resolution steps; and escalated appropriately while following privacy procedures.