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Zairen Stephanie Verzales

@zairenstephanieverza

Account Manager at ASAP CREDIT REPAIR who managed client portfolios and guided customer concerns through resolution.

At ASAP CREDIT REPAIR, I managed a diverse client portfolio and served as a primary point of contact throughout the customer lifecycle. I provided timely guidance and support aligned with each client's needs.

I handled inbound calls about account concerns, service inquiries, and escalations, following issues through to resolution. I balanced customer advocacy with company procedures and service expectations.

At JPMORGAN CHASE & CO., I progressed from Consumer Banker to Cross-Skilled Senior Specialist and supported both Consumer Banking and Credit Card servicing. I adapted across lines of business as customer demand and operational priorities changed.

At AEGIS PEOPLE SUPPORT PHILIPPINES INC., I progressed from Frontline Customer Service Specialist to Tier II Subject Matter Specialist on the Expedia travel account. I handled complex travel concerns and reservation servicing using Amadeus and Sabre GDS.

Experience

Work history, roles, and key accomplishments

Account Manager

ASAP Credit Repair

Oct 2023 - Aug 2026 (2 years 10 months)

Managed a diverse portfolio of clients, serving as primary point of contact and handling high-volume inbound calls. Collaborated with internal teams to resolve issues and maintain service standards.

Account Management Customer Relationship Management Customer Service Escalation Management Problem Solving Communication Skills

Cross-Skilled Senior Specialist

JPMorgan Chase & Co.

Mar 2012 - Apr 2023 (11 years 1 month)

Built an 11-year career in retail banking, progressing from Consumer Banker to Cross-Skilled Senior Specialist. Provided hybrid support across Consumer Banking and Credit Card servicing, adapting to changing business priorities.

Consumer Banking Credit card services Regulatory Compliance Customer Service Adaptability Problem Solving

Subject Matter Specialist

Aegis People Support Philippines Inc.

Jun 2006 - Feb 2012 (5 years 8 months)

Progressed from Frontline Customer Service Specialist to Tier II Subject Matter Specialist, managing end-to-end travel requirements and handling escalated calls for the Expedia account. Utilized Amadeus and Sabre GDS for ticketing and reservations.

Customer Service Travel Reservations Amadeus Sabre Escalation Management Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

University of San Jose–Recoletos

Bachelor of Science, Information Technology

Activities and societies: Board of Directors, Information and Computer Technology Organization (2002–2003); Vice President for Information Affairs, Information and Computer Technology Organization (2003–2004); House of Representatives, Student Supreme Council, 23rd Congress (2004–2005).

Pursued a Bachelor of Science in Information Technology with active involvement in student leadership, including roles in the Information and Computer Technology Organization and the Student Supreme Council.