Zaira Roman

I’m a versatile, detail-oriented customer service professional with 15 years of experience across hospitality and sales. I’m skilled in multitasking, serving, and communication, and I use my bilingual strengths (English and Spanish) to support customers with clarity and care.

In my roles, I’ve handled cash transactions accurately using point-of-sale systems while following company cash-handling procedures. I consistently maintain strong product knowledge, resolve customer complaints professionally to protect loyalty, and manage high-volume incoming calls and emails during busy periods. I also bring a collaborative, organized approach—building positive guest experiences through cleanliness, teamwork, and personalized support, and even strengthening client relationships through regular communication.