Open to opportunities

Zain Ul Hassan

@zainulhassan1

Message

IT consultant specializing in digital transformation and customer success.

Pakistan

Message

What I'm looking for

I seek a role that fosters innovation and collaboration, focusing on customer success and digital transformation.

I am an IT & Digital Transformation Consultant with a strong focus on enhancing customer experiences through innovative solutions. My journey began at Lahore University of Management Sciences, where I earned my BSc (Honours) in Economics and Political Science. Since then, I have dedicated my career to optimizing workflows and implementing technology that drives measurable outcomes.

Currently, I oversee the post-sales lifecycle at Parks and Horticulture Authority, where I have digitized public-facing workflows for over 20,000 service requests. My efforts in automating internal processes using AI tools have significantly reduced data analysis time and improved service delivery. Previously, as a Customer Success Manager at Rebiz, I led onboarding for B2B clients, increasing adoption rates and enhancing client retention through strategic account management and data-driven insights.

My technical proficiencies include Salesforce, SQL, and Power BI, among others, which I leverage to create dashboards and playbooks that streamline operations. I am passionate about using technology for public good and continuously seek opportunities to bridge the gap between technical capabilities and user needs.

Experience

Work history, roles, and key accomplishments

Current

IT & Digital Transformation Consultant

Current

Parks and Horticulture Authority Lahore

Jan 2025 - Present (7 months)

Digitized public-facing workflows for over 20,000 service requests, covering onboarding, communication, and resolution tracking. Built dashboards to monitor service health, reduce backlog, and identify SLA risks, mirroring customer usage analytics in CS platforms.

Prompt Engineering Excel Automation Jira APIs & Human In The Loop AI Platforms Stakeholder Management

Customer Success Manager

Rebiz

Jan 2023 - Present (2 years 7 months)

Led onboarding and lifecycle management for 11+ B2B clients in cybersecurity and productivity tools, increasing adoption by 50% and improving retention. Designed scalable success systems including playbooks, usage dashboards, and a ChatGPT-powered knowledge base that reduced support ticket volume by 35%.

Salesforce HubSpot Gainsight SQL Power BI Client Management Cybersecurity SaaS

GSP Officer

Ministry of Commerce, Government of Pakistan

Jan 2021 - Present (4 years 7 months)

Guided over 100 exporters through onboarding, compliance checks, and certification processes based on EU-mandated SOPs. Supported exporters in adopting e-filing and Single Window systems, which reduced processing time by 30% through faster issue resolution.

Compliance E Filing Data Analysis

Research & Evaluation Consultant

Primary & Secondary Healthcare Department, Government of Pun

Jan 2020 - Present (5 years 7 months)

Conducted research and evaluation for healthcare initiatives. Contributed to improving public health programs through data-driven insights.

Research Evaluation Data Analysis Healthcare Policy

Research Associate

Program Monitoring & Implementation Unit (PMIU), Government

Jan 2018 - Present (7 years 7 months)

Served as a Research Associate, contributing to program monitoring and implementation efforts. Assisted in data collection and analysis to support government initiatives.

Research Monitoring Data Collection Implementation Support

Education

Degrees, certifications, and relevant coursework

Lahore University of Management Sciences

BSc (Honours), Economics and Political Science

2014 - 2018

Studied Economics and Political Science, gaining a comprehensive understanding of economic principles and political systems. Developed strong analytical and research skills through coursework and projects.