Zainul Baig

I’m an Operations Analyst and reporting professional with around 3 years of experience coordinating workflows and tracking performance through structured, SLA-driven processes. I’m known for building and maintaining Excel trackers that improve workflow visibility, consistency, and follow-up quality.

At JSJN Associates, LLC, I managed documentation for 40–60 weekly healthcare professional interactions by keeping structured Excel records and logging call timestamps and next actions right after each interaction. I supported SLA adherence by updating real-time status sheets across multiple time zones, standardized call tracking formats for easier escalations, and helped cross-functional teams with accurate workflow handoffs.

Earlier, at AKC Contractors Pvt. Ltd., I handled inbound service coordination and maintained follow-up trackers to improve response turnaround time. I also built tools like a centralized multi-cohort operations tracker with automated at-risk identification logic and dashboards for real-time KPI visibility, along with a healthcare workforce and SLA performance tracker that uses time-stamp logging and escalation flags.