Zain Sk

Managed B2B and B2C marketing campaigns, processed international and OEM purchase orders, and coordinated tradeshow logistics and digital landing pages. Executed targeted digital ad and social media strategies, boosting engagement while maintaining a low CPC.

Prepared and cooked high-volume grill menu items adhering to standardized recipes and quality standards. Managed stock levels, food storage, and hygienic inventory rotation while maintaining rigorous health and safety standards.

Delivered exceptional customer service in a high-volume, fast-paced kitchen environment. Prepared food components in advance to optimize efficiency and monitored portion control while enforcing food safety regulations.

Identified, investigated, and resolved software, connectivity, and hardware issues for non-technical clients. Configured devices and conducted customer training sessions while coordinating with vendors for repairs and replacements.

Conducted requirement analyses, user story reviews, and environment sanity checks across cross-functional Agile teams. Created test data and performed functional, automated, compatibility, UAT, and end-to-end testing for web applications.

Executed bug testing and regression testing on iOS and Android gaming platforms, documenting issues with detailed media and steps. Performed functional, integration, and keyword-driven automated regression testing for web applications and developed hybrid test frameworks.

Supervised daily shift operations, including cash drawer reconciliations and opening/closing tasks. Recruited, onboarded, and trained store personnel while maintaining compliance with health and safety regulations and resolving guest inquiries.

Coordinated kitchen inventory, ingredient ordering, and workstation preparation across multiple stations. Collaborated with kitchen management to plan daily specials and execute large-scale banquet plating for corporate and member events.

Delivered high-end culinary operations for luxury resort outlets, banquets, and internal corporate events. Supported the Executive Chef with recipe creation, kitchen setup for restaurant launch, and multi-station coverage while assuring plate presentation met luxury benchmarks.

Streamlined service delivery for high-volume airport dining guests, addressing inquiries and resolving service issues efficiently. Managed cashier float transactions and reconciled accurate end-of-day financial balance reports while partnering with outlet leadership to improve service procedures.

Currently completing the Professional Certificate in Product Management, covering product strategy, user research, and agile product development.

Grade: 3.94/4.0

Earned a Bachelor of Science in Hospitality and Hotel Administration with a GPA of 3.94/4.0.

Grade: 4.0/4.0

Earned a Bachelor of Science in Interior Design and Décor with a GPA of 4.0/4.0.