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Jorge Ucan

@jorgeucan

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Certified Product Owner experienced on Agile methodologies and a technical Quality Engineering.

United States

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What I'm looking for

I am seeking a role that fosters innovation and collaboration, with opportunities for growth and impactful contributions.

I am a Certified SAFe 6 Product Manager with over 3 years of experience in major industries such as eCommerce, Healthcare, and Hospitality, complemented by 15 years in the IT sector. My expertise lies in developing and executing product roadmaps, focusing on MVPs, and creating healthy backlogs. I excel in collaborating with stakeholders to prioritize product features, utilizing data analysis and AI prompting to inform product decisions. My strong communication, analytical, and problem-solving skills enable me to thrive in mature Agile environments, ensuring that high-quality products meet both customer and business needs.

Throughout my career, I have successfully managed product lifecycles from strategy to delivery, particularly in dynamic, high-scale environments. My experience includes leading Quality Engineering across multiple Agile teams and implementing strategic initiatives that significantly improve release quality. I have a proven track record of managing API integrations and overseeing the certification of production environments across extensive e-commerce platforms. I am passionate about fostering collaboration among cross-functional teams to achieve continuous improvement and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Product Manager / Sr QE Manager

Current

Intercontinental Hotels Group

Jan 2023 - Present (2 years 5 months)

Owned product lifecycles from strategy to successful delivery in dynamic, high-scale environments. Led Quality Engineering across 10 Agile teams for web and mobile digital ordering products, implementing strategic initiatives that improved release quality by reducing script failures and establishing rigorous protocols for test case and code merge approvals.

Product Owner

Cigna Corporate Services LLC

Jun 2021 - Jan 2023 (1 year 7 months)

Developed and launched a new application called Helio for Dental and U500 divisions, managing 2 scrum teams to create services from scratch. Utilized GenAI prompting for Data Analysis, Database Jobs, API Integration, UX Designs, Transformer Models, and API responses. Managed and prioritized the product backlog, created functional stories, and measured team velocity.

Product Owner

McKesson Corporation

Jan 2020 - Jun 2021 (1 year 5 months)

Created UX stories and ensured clear Definition of Done, prioritizing the team backlog and maintaining constant communication with stakeholders. Participated in estimation, refinement, sprint planning, and retrospective meetings. Worked with various IA prompting, data analysis, and AWS solutions in Rest ESB environments for B2B and B2C approaches.

DevOps Release Manager / QE Manager

Softtek Integration Systems

Aug 2014 - Dec 2019 (5 years 4 months)

Managed PROD Release certifications for all IHG Web and Mobile brands, analyzing business cases to determine web issues or enhancements based on user experience. Solved email escalations from Stakeholders, Hotel Managers, and Product Owners, setting priority and impact of issues. Coordinated efforts through multiple e-commerce channels including CRO, B2B, Loyalty, Web, iOS, and Android.

Sr. Quality Assurance Lead

Softtek Information Services

Sep 2011 - Aug 2014 (2 years 11 months)

Led the QA Nearshore Team responsible for the maintenance of IHG's e-commerce online reservation system, including brands like Holiday Inn and Crowne Plaza. Detected PROD issues, assigned and reviewed tickets as part of proactive testing. Focused on bug tracking, testing, and creating test plans and scenarios to find PROD issues.

QA Analyst/Lead

Accredo & Medco

Jun 2009 - Sep 2011 (2 years 3 months)

Served as Business Analyst and QA Lead for MPOC Phase I and II Modules, managing electronic forms for patient data entry via Tablet PCs and developing a Nurse Scheduler module. Implemented new functionalities and integrated a new module using IBM FileNet servers for NVTS and Nurse Scheduler projects. Ensured quality and functionality of mobile applications for healthcare professionals.