Open to opportunities

zainab raza

@zainabraza

Client Relationship Manager with graphic design and programming foundations, focused on medical billing and patient support.

Pakistan

Message

What I'm looking for

I am seeking a role that leverages my medical billing and client management experience, values clear communication, offers growth, and blends technical/design skills.

I am a motivated Client Relationship Manager with hands-on experience in medical billing, patient support, and client communications. I transitioned from a graphic design internship where I built branding and UI/UX skills using Adobe Creative Suite, Figma, and Canva.

My background includes assisting clients via inbound/outbound calls, emails, and voice chats, coordinating with billing teams, and managing EHR/EMR systems such as Practice Fusion, Simplify EMR, and Athena. I have completed specialized courses in full-stack graphic design and web development (HTML, CSS, JavaScript, C, C++).

I seek to grow in a dynamic environment where I can combine customer success, technical skills, and design experience to improve client outcomes and streamline billing processes.

Experience

Work history, roles, and key accomplishments

Current

Assistant Client Relationship Manager

Current

TransCure Pvt. Ltd

Jan 2025 - Present (9 months)

Handled patient calls about balances and appointments, processed payments via Square and Trust Commerce, and posted balances in EHR systems while assisting with medical billing and record accuracy.

Patient Support Payment Processing Square Trust Commerce EHR Medical Billing Record keeping Customer Management

Client Relationship Manager

IPS Pakistan (P3 Care)

Jan 2024 - Jan 2025 (1 year)

Managed client communications for medical billing via inbound/outbound calls, emails, and chats; coordinated with billing teams to resolve inquiries and maintained smooth client–billing department workflows.

Customer Success Medical Billing Email Support Patient Support

Graphic Designer Intern

PNY Trainings

Jan 2023 - Jan 2024 (1 year)

Designed logos, brochures, and marketing materials and assisted in UI/UX design for web and mobile apps; managed multiple design projects and supported workshops, ensuring timely delivery for client requirements.

Adobe Creative Suite Figma Canva UI UX Design Logo Design Print Design Project Coordination Client Communication

Education

Degrees, certifications, and relevant coursework

Zainab Private Candidate (Lahore Board)

Intermediate (I.Com), Commerce

2024 -

Activities and societies: Studying commerce subjects alongside work in client relationship management and medical billing.

Currently pursuing Intermediate (I.Com) as a private candidate from the Lahore Board while gaining professional experience in client relationship management and medical billing.

ZR Education Matriculation

Matriculation, Graphic Design and Programming

2022 - 2024

Grade: A

Activities and societies: Specialized courses in Full-Stack Graphic Design and Programming; hands-on projects using Adobe Creative Suite, Figma, and Canva.

Completed matriculation with A Grade while undertaking specialized courses in Full-Stack Graphic Design and Programming, gaining practical creative and technical experience.