Zainab masooma Mirza
@zainabmasoomamirza
Remote customer service representative skilled in Zendesk, Excel, and empathetic problem resolution.
CanadaWhat I'm looking for
I am a motivated remote Customer Service Representative with 1.5 years of call center experience supporting diverse customers and resolving issues through clear communication and effective troubleshooting.
I have hands-on experience using Zendesk for ticket management, MS Excel for basic reporting, and consistently met performance targets for response time, resolution rates, and customer satisfaction.
I am a quick learner who thrives in remote, technology-driven environments, brings strong interpersonal skills, and seeks a role where I can contribute to team success and grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
HRH Next Pvt. Ltd.
Jan 2019 - Jul 2020 (1 year 6 months)
Handled high volumes of inbound calls and Zendesk tickets, resolved account and service issues, and consistently met targets for response time and customer satisfaction in a fast-paced call center environment.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Science, Nutrition
Completed a Bachelor of Science in Nutrition at Osmania University, graduating in 2023.
Availability
Location
CanadaAuthorized to work in
Job categories
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