At Design, CGC, I managed client cases from the initial discovery call through resolution. I verified documentation against client requirements and caught discrepancies before handoff, with zero compliance issues at delivery.
I coordinated with clients to gather the information and documents each engagement required. I followed up by email and Slack until cases were closed, and made independent decisions about prioritization and escalation.
At Bethel Global Outreach Organization, I tracked hundreds of open tasks weekly from outreach through confirmation, maintaining 98% accuracy. I called attendees to verify information and kept CRM records organized so open tasks weren't lost or delayed.
At ABU Schools, I supported students and parents remotely, verified information, and maintained digital records. I resolved concerns through follow-up and judged when to escalate; I also used phone, email, and LMS platforms to communicate.
