Open to opportunities

Zainab Bamigboye

@zainabbamigboye

I improve customer support operations and data quality through precise annotation, issue resolution, and workflow improvements.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can improve customer experiences, maintain high data-quality standards, resolve complex issues, and contribute to efficient support or data operations workflows.

I'm currently supporting OTAKU.HUGO LIMITED as a Data Annotator, where I've reduced critical data-entry errors by 29%, achieved 97% quality compliance, and archived and indexed more than 2,500 scanned documents.

Previously at NOSDRA, I handled high-volume customer calls and complex concerns across service, delivery, and accounting issues. I achieved a 94% issue-resolution success rate and improved response efficiency by 26% through streamlined call-handling procedures and proactive workflow coordination.

I bring experience across phone, chat, and email support, with a focus on clear documentation, escalation prevention, customer satisfaction, and dependable service standards.

My earlier laboratory research work at Lagos State Teaching Hospital strengthened my attention to detail through laboratory records, reagent preparation, biochemical testing, and supervised analysis of biological samples.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Otaku.Hugo Limited

Jun 2023 - Present (3 years 3 months)

Preserved annotation quality standards, reducing critical data-entry errors by 29% across assigned workflows. Achieved a 97% quality compliance rating by maintaining precision across transcription reviews and annotation support tasks.

Data Annotation Quality Assurance Document Scanning Database Management Process Improvement Attention To Detail

Customer Service Associate

NOSDRA

May 2022 - Mar 2023 (10 months)

Responded to daily customer calls promptly, minimizing hold times and sustaining efficient communication flow. Secured a 94% issue-resolution success rate by managing complex customer concerns with accuracy and professionalism.

Customer Support Conflict Resolution Issue Resolution CRM Zendesk Zoho

Laboratory Research Assistant

Lagos State Teaching Hospital

Aug 2019 - Aug 2020 (1 year)

Guided and mentored medical students in biochemical practical sessions, facilitating their independent execution of assays. Maintained precise laboratory records and prepared crucial reagents for biochemical experiments.

Laboratory Research Biochemistry Mentor Record keeping Reagent Analytical Skills