Open to opportunities

Ayo Ogunjimi

@ayoogunjimi

Message

Results-oriented professional with expertise in customer service and data annotation.

Nigeria

Message

What I'm looking for

I seek a role that fosters personal growth, teamwork, and strategic impact.

I am a highly skilled professional with extensive experience in office operations and administrative support. My career has been marked by a commitment to providing exceptional services to clients, ensuring high satisfaction levels, and maximizing sales opportunities. With a strong foundation in communication and technical skills, I excel in fast-paced environments where prioritizing tasks and meeting deadlines are crucial.

In my recent role as a Data Annotator at Otaku HugoTech, I successfully labeled and annotated over 12,000 data items with a remarkable 99% accuracy. My contributions led to a significant reduction in annotation errors and improved project tracking. Previously, as a Business Development Manager at Wiseki Technologies, I implemented effective marketing strategies that resulted in substantial savings for our clients. My ability to analyze customer feedback and foster relationships has consistently driven business growth and customer retention.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Otaku HugoTech

Oct 2023 - Present (1 year 8 months)

As a Data Annotator, I labeled and annotated over 12,000 data items with 99% accuracy, improving the annotation process by providing feedback on guidelines. I also maintained documentation that reduced errors significantly and implemented new techniques to enhance efficiency.

Data Annotation Quality Assurance Documentation Management System Review Tools Problem Solving Process Improvement

Business Development Manager

Wiseki Technologies

Aug 2022 - Jan 2024 (1 year 5 months)

In my role as Business Development Manager, I facilitated customer onboarding, provided financial advisory services, and contributed to product research and marketing strategies, achieving significant savings and enhancing customer relationships.

Customer Onboarding Advisory Product Development Marketing Strategies Relationship Management Business Analysis Customer Feedback Strategic Planning

Customer Success Team Lead

Wiseki Technologies

Mar 2022 - Sep 2022 (6 months)

As Customer Success Team Lead, I analyzed customer data, coordinated training sessions, and supervised a team to enhance customer satisfaction, achieving a 99% satisfaction score and significantly improving retention rates.

Team Leadership Customer Satisfaction Zendesk Performance Metrics Process Optimization

Customer Service Specialist

MyNig Enterprises

Feb 2021 - Jan 2022 (11 months)

In my position as Customer Service Specialist, I resolved customer complaints, managed order processes, and maintained high satisfaction ratings, earning recognition as Customer Service Representative of the Month.

Order Management Customer Feedback Customer Satisfaction Team Collaboration Problem Solving Communication Skills

Client Relations Specialist

Skyco Limited

Jul 2016 - Nov 2017 (1 year 4 months)

As a Client Relations Specialist, I provided product information, resolved customer concerns, and maintained relationships with vendors while adhering to quality standards to support operational goals.

Product Knowledge Problem Solving Quality Assurance Vendor Management Customer Service Data Collection Communication Skills Team Collaboration

Education

Degrees, certifications, and relevant coursework

Federal University Oye Ekiti

Bachelor of Science, Economics and Development Studies

2015 - 2019

Studied Economics and Development Studies, focusing on economic theories, development policies, and their impacts on society. Engaged in various projects and research that enhanced understanding of economic principles and development strategies.