Odusanya Temitope
@odusanyatemitope
Business administration graduate experienced in data annotation, quality assurance, and customer support.
What I'm looking for
I am a driven business administration graduate with hands-on experience in data annotation, quality analysis, and customer service within technology and retail environments.
At Hugo Technologies Nigeria I worked as a Data Annotator and Quality Analyst, improving machine-learning data categorization, contributing to workflow improvements, and creating quality checklists to raise team performance.
I previously supported customers at Konga Online Shopping Experience, resolving product and technical issues, reducing complaints, and improving customer loyalty, and I interned in administrative operations at Liquid Gas Engineering and Technical Services.
I hold an HND in Business Administration with distinction, multiple certifications including AWS Foundational Machine Learning and Google Applied Digital Skills, and I seek roles that let me apply analytical, organizational, and customer-focused strengths to drive measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Data Annotator / Quality Analyst
Hugo Technologies
Feb 2021 - Present (4 years 9 months)
Perform data categorization and annotation to improve ML model accuracy while leading quality reviews, coaching agents, and creating evaluation rubrics that increased task consistency and performance.
Customer Service Representative
Konga Online Shopping
Jun 2020 - Jun 2020 (0 months)
Supported customers with product information and troubleshooting, handled complaints and implemented strategies that reduced complaints and increased customer loyalty and sales.
Administrative Officer (Intern)
Liquid Gas Engineering and Technical Services
Jan 2013 - Jan 2013 (0 months)
Performed general office administration including timesheet collation, petty cash handling and minor procurement, and improved filing systems to enhance administrative efficiency.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Business Administration
2017 - 2019
Grade: Distinction
Completed HND in Business Administration with Distinction; research thesis evaluated conflict management strategies' impact on organizational efficiency and productivity.
Yaba College of Technology
Higher National Diploma, Business Administration
2013 - 2017
Grade: Distinction
Activities and societies: Overall Best Student (OND); member of National Association of Business Administration and Management Students
Completed HND in Business Administration with Distinction; research thesis examined external environmental forces on small firm performance.
Simple Link Computer Institute
Diploma, Information Technology
2011 - 2011
Grade: Upper Credit
Completed Diploma in Information Technology with Upper Credit.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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