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Odusanya Temitope

@odusanyatemitope

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Business administration graduate experienced in data annotation, quality assurance, and customer support.

Nigeria

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What I'm looking for

I seek a long-term role in a tech-oriented organization where I can apply data-quality, customer-facing, and administrative skills, grow professionally, and contribute to measurable process improvements.

I am a driven business administration graduate with hands-on experience in data annotation, quality analysis, and customer service within technology and retail environments.

At Hugo Technologies Nigeria I worked as a Data Annotator and Quality Analyst, improving machine-learning data categorization, contributing to workflow improvements, and creating quality checklists to raise team performance.

I previously supported customers at Konga Online Shopping Experience, resolving product and technical issues, reducing complaints, and improving customer loyalty, and I interned in administrative operations at Liquid Gas Engineering and Technical Services.

I hold an HND in Business Administration with distinction, multiple certifications including AWS Foundational Machine Learning and Google Applied Digital Skills, and I seek roles that let me apply analytical, organizational, and customer-focused strengths to drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator / Quality Analyst

Current

Hugo Technologies

Feb 2021 - Present (4 years 9 months)

Perform data categorization and annotation to improve ML model accuracy while leading quality reviews, coaching agents, and creating evaluation rubrics that increased task consistency and performance.

Data Annotation Quality Assurance QA Rubrics Coaching Process Improvement Attention To Detail

Customer Service Representative

Konga Online Shopping

Jun 2020 - Jun 2020 (0 months)

Supported customers with product information and troubleshooting, handled complaints and implemented strategies that reduced complaints and increased customer loyalty and sales.

Customer Support Troubleshooting Sales Support Customer Experience Communication CRM Relationship Building

Administrative Officer (Intern)

Liquid Gas Engineering and Technical Services

Jan 2013 - Jan 2013 (0 months)

Performed general office administration including timesheet collation, petty cash handling and minor procurement, and improved filing systems to enhance administrative efficiency.

Office Administration Petty Cash Procurement Support Timesheets Organization Record keeping

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Higher National Diploma, Business Administration

2017 - 2019

Grade: Distinction

Completed HND in Business Administration with Distinction; research thesis evaluated conflict management strategies' impact on organizational efficiency and productivity.