Zainab Amir

I've supported Sublime BPO across customer service, quality-related operations, training, and sales, answering customer calls, emails, and messages while resolving complaints with accurate solutions. I increased sales by 30% within one year through a new customer relationship management system and helped streamline operations, agent retention plans, and sales processes.

I've also helped small businesses drive sales through brand storytelling, content writing, and social media management. I manage Facebook, Instagram, and Linktree accounts, create strategic posts, and analyze advertising parameters to improve audience reach and timing.