Open to opportunities

Zaidat Tayo

@zaidattayo

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Results-driven insurance professional with 17 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a results-driven insurance professional with over 17 years of experience in sales, customer service, policy renewals, and client retention. Currently, I serve as a Client Success Specialist at DebtBlue, where I manage over 80 client calls daily, providing guidance on the debt settlement process. My commitment to fostering strong customer relationships has resulted in high client satisfaction rates, and I take pride in my ability to accurately input data for the negotiations team, ensuring smooth communication and documentation.

Previously, I worked as an Insurance Advisor at BGLi Markerstudy in London, where I successfully increased policy renewals by 30% through targeted customer engagement strategies. My role involved negotiating policy modifications while ensuring compliance with industry standards. I also supported my colleagues in navigating complex customer calls and provided mentorship to new team members, adapting effectively to significant organizational changes during my tenure.

Experience

Work history, roles, and key accomplishments

Current

Client Success Specialist

Current

DebtBlue

Sep 2024 - Present (10 months)

Managed over 80 client calls daily, providing comprehensive guidance on the debt settlement process. Accurately inputted data for the negotiations team, including authorizations to communicate files with clients and case documentation.

Debt Settlement Client Communication Data Entry Customer Relationship Management Negotiation

Current

Client Success Specialist

Current

DebtBlue

Sep 2024 - Present (10 months)

Manages over 80 client calls daily, providing guidance on the debt settlement process. Accurately inputs data for the negotiations team, including authorizations to communicate files with clients and case documentation.

Debt Settlement Customer Service Data Entry Client Communication Negotiation

Insurance Advisor

BGLi Markerstudy

Apr 2006 - Present (19 years 3 months)

Increased policy renewals by 30% through the implementation of targeted customer engagement strategies. Negotiated policy modifications while ensuring compliance with industry standards and supported colleagues in navigating complex customer calls.

Policy Renewal Negotiation Customer Engagement Negotiation Compliance Mentorship Risk Assessment

Insurance Advisor

BGLi Markerstudy

Apr 2006 - Present (19 years 3 months)

Increased policy renewals by 30% through the implementation of targeted customer engagement strategies. Negotiated policy modifications while ensuring compliance with industry standards.

Policy Renewal Negotiation Customer Engagement Negotiation Compliance Mentorship

Cashier

Marks & Spencer (M&S)

Dec 2000 - Present (24 years 7 months)

Delivered exceptional customer service in a fast-paced retail environment. Processed cash and card transactions accurately and efficiently, assisting customers with inquiries to enhance their shopping experience.

Customer Service

Cashier

Marks & Spencer (M&S)

Dec 2000 - Present (24 years 7 months)

Delivered exceptional customer service in a fast-paced retail environment. Processed cash and card transactions accurately and efficiently.

Customer Service

Cashier

Tesco Covent Garden

Oct 2000 - Present (24 years 9 months)

Operated cash registers, scanning items and processing payments with accuracy. Maintained a clean and organized checkout area, and resolved customer concerns to ensure seamless service.

Cash Register Payment Processing Customer Service Problem Solving

Cashier

Tesco Covent Garden

Oct 2000 - Present (24 years 9 months)

Operated cash registers, scanning items and processing payments with accuracy. Maintained a clean and organized checkout area.

Cash Register Payment Processing Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

International Association of Professional Debt Arbitrators

Certificate of Debt Specialization, Debt Arbitration

Obtained a Certificate of Debt Specialization from the International Association of Professional Debt Arbitrators. This certification enhances expertise in debt arbitration processes and client guidance.

Aansardueen College

General Certificate of Secondary Education, General Studies

Completed the General Certificate of Secondary Education at Aansardueen College. This foundational education provided a broad understanding across various subjects.

University of Westminster

Certification, Microsoft Excel

Completed a Microsoft Excel Certification at the University of Westminster. This certification demonstrates proficiency in using Microsoft Excel for data management and analysis.