Zafar Iqbal
@zafariqbal5
Customer Service Representative at NYC Perfect Transportation Inc, resolving customer concerns and documenting support cases.
United StatesWhat I'm looking for
At NYC Perfect Transportation Inc, I respond to customer questions by phone, email, and chat, providing accurate information and clear next steps. I document case details, follow up on pending requests, and escalate complex cases according to company procedures.
At Order Point LLC, I assisted customers with service requests, account questions, and order-related inquiries. I explained policies clearly and updated customer records to support follow-up.
At Signature Auto Group, I handled assigned customer calls, recorded call outcomes, and referred specialized issues to supervisors or designated teams. I’m seeking a remote Customer Service Representative or Customer Support Specialist role with a US-based organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
NYC Perfect Transportation Inc
Sep 2024 - Present (2 years 2 months)
Responded to customer questions by phone, email, or chat, providing accurate information and clear next steps. Documented interactions and escalated complex cases as needed.
Customer Support Associate
Order Point LLC
Mar 2020 - Sep 2024 (4 years 6 months)
Assisted customers with service requests, account questions, and order inquiries. Explained policies clearly and coordinated with teams to resolve issues.
Call Center Representative
Signature Auto Group
Jun 2018 - Feb 2020 (1 year 8 months)
Handled customer calls, provided information per scripts and policies, and recorded call outcomes. Escalated specialized issues to supervisors as needed.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor's Degree, Environmental Studies
2013 - 2018
Pursued a Bachelor's Degree in Environmental Studies, focusing on environmental science and management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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