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Zach User

@zachuser8

I validate industrial firmware, connected hardware, and software releases by reproducing failures across complex system layers.

United States

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What I'm looking for

I'm looking to validate firmware, connected hardware, and software releases while investigating complex failures across device, network, database, and application layers.

At Stimline, I flashed and validated firmware for Orion IV/V industrial units, configured Opto 22 PAC Manager controller strategies, and tested connected oilfield software through release. I reproduce field failures across device, network, Windows service, database, and application layers to help teams verify fixes.

I've also built API-integrated systems that improved operational efficiency by 40%, maintained an e-commerce platform, and supported high-volume technical issues using Linux diagnostics. I bring hands-on testing, clear defect evidence, and full-stack development experience across C, JavaScript, Node.js, React, SQL, and REST APIs.

Experience

Work history, roles, and key accomplishments

QA Engineer

Stimline

Feb 2025 - Oct 2025 (8 months)

Flashed and validated firmware on Orion IV and Orion V industrial units using Opto 22 PAC Manager, configured IP settings and controller strategies, and verified device connectivity and controller operation. Executed functional, integration, regression, installation, and release testing across industrial oilfield software and connected hardware, and reproduced customer field failures across applic

Information Technology Specialist

Neuhaus Education Center

Dec 2018 - Mar 2023 (4 years 3 months)

Supported organizational hardware, software, user access, network connectivity, and technology operations during a rapid transition to nationwide remote delivery. Designed and deployed a student information system integrated with the Zoom API to automate scheduling and attendance tracking, improving operational efficiency by 40%.

Hardware Support Software support Access Network Connectivity Zoom APIs Student Information System ECommerce Platforms Troubleshooting

Remote Support Engineer

Support.com

Jun 2016 - Jan 2018 (1 year 7 months)

Provided remote technical support for Fortune 500 partners and managed 500+ customer issues per month through a structured ticketing and escalation workflow. Used proprietary Linux-based diagnostics to isolate network, connectivity, operating-system, and software failures 10% faster than team averages.

Remote Technical Support Ticketing Escalation Management Linux Troubleshooting Network Troubleshooting Connectivity Operating System Software Fault Isolation Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Rice University

Certificate, Full Stack Web Development

2023 - 2023

Completed an intensive Full Stack Web Development certificate program covering JavaScript, React, Node.js, Express.js, MySQL, MongoDB, APIs, Git, and collaborative software development.