Open to opportunities

Zach User

@zachuser2

Message

Dedicated professional with strong skills in customer service and organization.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and organizational skills, with opportunities for growth and development.

I am an experienced Executive Assistant currently working at itRobotics, where I excel in managing invoices, handling communications, and ensuring smooth operations. My role requires a high level of organization and attention to detail, which I bring to every task. I pride myself on my ability to communicate effectively and foster positive relationships with clients and team members.

Previously, I worked as a Mortgage Banker at Rocket Mortgage, where I consistently received 5/5 star reviews for my exceptional service. My strong problem-solving skills allowed me to address client inquiries promptly, ensuring satisfaction and loyalty. My experience also includes managing store operations as a Cashier, where I led a team and optimized customer service through strategic layout changes.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

itRobotics

Jan 2024 - Present (1 year 6 months)

Managed phone calls and processed payments for the company. Responsible for filing and organizing all invoices and documents, and writing checks for company payments.

Quickbooks Payment Processing Document Management

Mortgage Banker

Rocket Mortgage

Jan 2021 - Dec 2023 (2 years 11 months)

Communicated effectively with clients and team members, ensuring exceptional service and satisfaction. Utilized strong problem-solving skills to promptly address client inquiries and consistently received 5/5 star reviews from clients.

Client Communication Problem Solving Customer Service Sales

Cashier

Rock N Roll It Smoke Shop

Jan 2020 - Dec 2021 (1 year 11 months)

Managed store operations and enhanced customer satisfaction through excellent customer service. Led a team of three employees, fostering a positive work environment and strategically reorganized store layout.

Customer Service Team Leadership Inventory Management Merchandising

Ranch Hand

Kleine Ranch

Jun 2018 - Aug 2018 (2 months)

Responsible for animal handling, caring for various livestock including cattle, sheep, goats, horses, and dogs. Performed fencing and maintenance, repairing and putting up fences, and operated and maintained farm machinery.

Animal Handling Fencing

Education

Degrees, certifications, and relevant coursework

Lone Star College

Associate's Degree (in progress), General Studies

Currently enrolled as a freshman at Lone Star College. Pursuing an Associate's Degree, building foundational knowledge for future academic and career goals.

Cinco Ranch High School

High School Diploma, General Studies

Graduated from Cinco Ranch High School in May 2019, earning a High School Diploma. This foundational education provided a strong base for further academic and professional pursuits.