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@zachuser2
Dedicated professional with strong skills in customer service and organization.
I am an experienced Executive Assistant currently working at itRobotics, where I excel in managing invoices, handling communications, and ensuring smooth operations. My role requires a high level of organization and attention to detail, which I bring to every task. I pride myself on my ability to communicate effectively and foster positive relationships with clients and team members.
Previously, I worked as a Mortgage Banker at Rocket Mortgage, where I consistently received 5/5 star reviews for my exceptional service. My strong problem-solving skills allowed me to address client inquiries promptly, ensuring satisfaction and loyalty. My experience also includes managing store operations as a Cashier, where I led a team and optimized customer service through strategic layout changes.
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Work history, roles, and key accomplishments
itRobotics
Jan 2024 - Present (1 year 10 months)
Managed phone calls and processed payments for the company. Responsible for filing and organizing all invoices and documents, and writing checks for company payments.
Rocket Mortgage
Jan 2021 - Dec 2023 (2 years 11 months)
Communicated effectively with clients and team members, ensuring exceptional service and satisfaction. Utilized strong problem-solving skills to promptly address client inquiries and consistently received 5/5 star reviews from clients.
Rock N Roll It Smoke Shop
Jan 2020 - Dec 2021 (1 year 11 months)
Managed store operations and enhanced customer satisfaction through excellent customer service. Led a team of three employees, fostering a positive work environment and strategically reorganized store layout.
Kleine Ranch
Jun 2018 - Aug 2018 (2 months)
Responsible for animal handling, caring for various livestock including cattle, sheep, goats, horses, and dogs. Performed fencing and maintenance, repairing and putting up fences, and operated and maintained farm machinery.
Degrees, certifications, and relevant coursework
Associate's Degree (in progress), General Studies
Currently enrolled as a freshman at Lone Star College. Pursuing an Associate's Degree, building foundational knowledge for future academic and career goals.
High School Diploma, General Studies
Graduated from Cinco Ranch High School in May 2019, earning a High School Diploma. This foundational education provided a strong base for further academic and professional pursuits.
Software and tools used professionally
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