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Zach Chartier

@zachchartier

Business Analyst at TREX Solutions turning DHMS stakeholder interviews into requirements and user stories.

At TREX Solutions, I support product owners with backlog management, story completeness, and requirements traceability. I interview DHMS stakeholders and document business needs as experiences, epics, stories, and acceptance criteria.

Previously at TREX Solutions, I implemented MHS GENESIS account-provisioning processes and an enterprise-wide auto-deactivation script that reduced unused accounts by 67%. At Perspecta, I supervised technicians supporting DoD and DHA health IT systems, and at RoboVent I oversaw IT operations and developed automation scripts.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

TREX Solutions

Jul 2025 - Present (1 year 3 months)

Assist the product owner with backlog management, ensure story completeness, and facilitate product discovery sessions to gather business requirements. Collaborate with product leads and agile teams to define and document acceptance criteria.

Backlog Management Requirements Gathering Stakeholder Interviews Product Discovery Agile User Stories Acceptance Criteria Meeting facilitation Documentation

Account Management Analyst

TREX Solutions

Sep 2022 - Jul 2025 (2 years 10 months)

Managed account provisioning projects and timelines in M365, implemented an auto-deactivation script reducing unused accounts by 67%, and developed new provisioning processes. Provided remote support for over 225,000 MHS GENESIS accounts and ensured compliance with DoD cybersecurity frameworks.

M365 Account Provisioning Process Automation Cybersecurity NIST RMF Training Documentation Project Management Metrics Analysis

DHA Assistant Supervisor

Perspecta

Aug 2018 - Sep 2022 (4 years 1 month)

Provided technical support for DoD and DHA health IT systems, supervised over 70 technicians, and supported over 400 military treatment facilities worldwide. Developed process enhancement strategies and reduced average handle time by 23%.

Technical Support Supervision Problem Management Process Improvement Documentation Policy Development Change Management Service Delivery

IT Systems Director

RoboVent

Jan 2019 - Jan 2020 (1 year)

Oversaw IT operations across three state locations, managed a $900,000 annual budget, and ensured 99% uptime. Developed custom Salesforce applications, conducted audits, and created automation scripts to streamline processes.

IT Operations Budget Management Salesforce SQL Automation System Administration Security Cross Functional Collaboration

DHA System Administrator

Inserso

Aug 2016 - Aug 2018 (2 years)

Provided technical support for DoD, DHA, and Army medical information systems, administered servers and desktops, and performed remote diagnostics. Ensured superior customer experience and resolved problems on the spot.

System Administration Technical Support Remote Desktop RDP Bomgar Dameware PKI Troubleshooting Customer Service

IT System Administrator

Six Flags Fiesta Texas

Mar 2017 - Oct 2017 (7 months)

Performed daily system status checks on over 300 devices, administered phone servers, and managed client accounts through Active Directory. Implemented new technologies and deployed patches to maintain security standards.