zachary rowell

I am a Customer Service Specialist with a proven track record of enhancing customer satisfaction and operational efficiency. Over the past several years, I have honed my skills in managing customer support across various platforms, including Zendesk and Shopify. My experience at Playtex Baby allowed me to implement process improvements that reduced average resolution time by 20%, while maintaining a 90%+ response rate within 24 hours to meet Amazon Seller performance standards.

In my previous roles, I have consistently demonstrated my ability to resolve customer issues effectively, whether it was through processing returns, addressing shipping discrepancies, or managing customer inquiries. My commitment to providing a friendly and supportive brand voice has helped me build strong relationships with customers and improve overall satisfaction. I thrive in fast-paced environments and enjoy collaborating with teams to ensure seamless customer experiences.