Open to opportunities

Zachary Popp

@zacharypopp

Message

I troubleshoot enterprise systems, support secure remote access, and improve technical operations.

United States

Message

What I'm looking for

I'm looking to apply my technical operations, troubleshooting, Active Directory, virtualization, remote access, and hardware diagnostics experience in an IT support or systems-focused role.

At Allied Universal's Global Security Operations Center, I diagnose hardware and software issues, monitor global incident feeds, and help maintain 24/7 system availability. I also beta tested new VoIP communication solutions, providing feedback to support stability and functionality.

I've configured remote desktop software for off-site personnel, managed enterprise access control systems, completed database updates and audits, and documented technical SOPs with IT and management. I translate complex events into actionable technical notifications for leadership and coordinate responses to fire and intrusion alarms.

Outside of operations work, I maintain an Active Directory and virtualization lab using Windows Server virtual machines. I'm a lifelong hardware enthusiast who builds, upgrades, diagnoses, and optimizes custom PCs, backed by the Google IT Support Professional Certificate.

Experience

Work history, roles, and key accomplishments

Current

GSOC Analyst

Current

Allied Universal

Oct 2022 - Present (3 years 11 months)

Identified root causes for hardware and software malfunctions, swiftly diagnosing and resolving system health issues as they arose. Served as a key beta tester for VoIP communication solutions and monitored global incident feeds to ensure 24/7 system availability.

hardware troubleshooting VoIP Incident Management Technical Documentation